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We have been in business for over 5 years and are growing rapidly. We have thousands of previous customers and have an approval rating over 99%. Please take an opportunity to read our feedback from previous customers. We believe it will reflect our previous customer's satisfaction and the quality of your future purchase.
First-Class Customer Service
A Focus on Excellence. We positively strive to be the company you return to
Low Price Guarantees on the items we sell
Fast Service Our goal is to ship out all customer orders that are in stock within 24 hours. In fact, most in stock orders placed before 2:00 PM are shipped out on the same business day.
Responsible and Accessible Our customer service department answers emails within 24 hours or the next business day. Our goal is to answer all customer emails within the same business day.
Power Seller
No Hidden VAT
UK Seller
Payment
We accept PAYPAL, Postal Orders, Bankers Draft, Direct Bank Transfer and Cheque (for orders over £200)
We DO NOT accept credit card or debit card over the phone.
Cheque/Postal Order made payable to:
UKDiscountstore Ltd
Delivery
Please be sure to check delivery charges for all items before bidding/buying.
Postage and packing in the UK is clearly listed below. All items are despatched within 24 hours of receiving payment which means that you should receive your item within 5 working days of payment.
You will receive an email informing you when your order has been dispatched.
Delivery can take up to 5 working days. Delivery to non-standard areas will take longer.
Delivery is available across the UK, but please be aware some ares may incur a higher charge (see non-standard areas below)
Non-Standard Areas:
Delivery charges are normally for mainland England and Wales. AB, DD, EH, FK, G, KA, KW, KY, ML, TD, IV, PA, PH, Scottish Isles, Channel Islands, Isle of Wight, Isle of Man and Northern Ireland are all examples of places that require a revised shipping charge. Please email sales@ukdiscountstore.co.uk for delivery prices.
Most of our items require a signature upon delivery. For orders over 40kg, please make sure that somebody is able to help the driver to unload.
You must provide a contact telephone number (for delivery purpose) with your payment or your order may be delayed.
If Paypal is accepted and used, we will only ship goods to your Paypal confirmed address and you cannot collect.
Collection from our warehouse - NOT AVAILABLE
Returns
All products are guaranteed to be in working order when you receive them. If they are not, we will replace the item (if possible) or offer you a refund on the full purchase price excluding postage and packing, providing the item is returned to us within 7 days of you receiving it, buyers are to pay return delivery costs.
We give positive feedback to winning bidders once we have recieved feedback. We will always give 7 days notice before posting a negative feedback so that the bidder has time to respond by e-mail.
Terms & Conditions
We accept: Paypal, Postal Orders, Bankers Draft, Direct Bank Transfer and Cheque (for orders over £200)
We DO NOT accept Credit card or debit card over the phone
Payment should reach us within 7 days after auction ends, or we reserve the right to cancel your transaction(s).
It is solely the buyer's responsibility to make efforts to arrange payment and make sure that cleared payment is received by us in time. Although we'll obviously try our best to facilitate the payment process, we or any third party cannot be held responsible for any problems that will prevent you from paying us in time.
You have to provide a contact telephone number (for delivery purpose) with your payment or your order will be delayed.
The winner will receive an automatic email from us indicating purchase price and delivery costs (this can be ammended at any time if you do not fall in standard areas - as above)
Non Paying Bidders will automatically receive a strike and a negative. With 3 strikes your eBay account will be suspended.
The only way to prevent the above from happening is to pay as you agreed. Please don't buy unless you are certain that you will and are able to pay.
A UID (unpaid item dispute) will be filed automatically to eBay after 10 days and a negative will be left automatically after 21 days. The UID will then become a strike in at most 7 days and with 3 strikes your eBay account will be suspended. We will of course always remove the UID/strike/negative if the payment is then made and accepted by us.
Winning more than one item, but ...?
If you win more than one same/similar item from us but decide not to go for all of them, we reserve the right to cancel all of your transactions. This is to prevent some people from trying to win several items but choose the cheapest to pay which is against eBay's policy. This not only applies to the eBay ID under question, but also to any IDs that we think might be related to it
By purchasing our product(s), you confirm that you have read and agreed our terms and conditions on this listing.
Reporting a problem:
Shortage: You have to report shortage to us in writing within 24 hours after delivery and sign the delivery accordingly, or your claim will not be considered;
Missing contents/Item not-as-described: You have to report missing contents/item not-as-described to us in writing within 24 hours after delivery, or your claim will not be considered;
Damage: You have to sign the delivery as "DAMAGED" AND report damage to us in writing within 24 hours after delivery, or your claim will not be considered.
Return of items: This is buyers responsibility in ALL cases, we will not collect any items or pay for return delivery costs, but will honour any warranty issues and deliver back free of charge once the item is received by us.
All products are guaranteed to be in working order when you receive them.If they are not, we will replace the item (if possible) or offer you a refund on the full purchase price excluding postage and packing, providing the item is returned to us within 7 days of you receiving it, buyers are to pay return delivery costs.
Postage and packaging
Dispatches to
United Kingdom
Postal insurance
Not offered
Return policy
Item must be returned within:
7 Days of receipt
Return policy details:
All items can be returned for replacement or refund. Item costs are ONLY refunded, transportation is not UKDS responsibilty. Warranty is 12 months RTB (return to base) including labour. Statutory rights are unaffected
We are a clearance outfit, we have stock in various warehouses in the UK, therefore collection is not always an option. Warranty is clearly shown, our prices reflect the type of warranty you will receive. Most of our products are between 50% and 90% off their normal prices - please bear this in mind when buying. If you require a full warranty you will need to reconsider buying off the internet.
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