CHARTWELL CREAM CURTAIN TIE BACKS READY MADE CURTAINS

Postage

You can order as many items as you like and only pay £4.95 postage, when purchasing more than one item simply purchase the items you require without proceeding to PayPal, when you have purchased all of your items proceed to PayPal and you will then be given the option to group your order and you will then automatically be charged only £4.95 postage for your whole order, it really is that easy. If you do have problems grouping your order just press the "request total from seller" button and we will group it for you.

Surcharges

Surcharges apply for any address where water crossings are required from Mainland England and Scotland, surcharges also apply for remote parts of Scotland, please see list below to see if your postcode is in one of these areas and the total cost of delivery to these areas.



 ISLANDS - £9.99

Delivery

We aim to despatch all orders the next working day by 48 hour courier, however in busy periods this is not always possible so please allow up to 3 working days for delivery. 

Please note when placing your order make sure the delivery address is where someone will be available to sign for your parcel(s).Couriers will not automatically leave the parcel without a signature or leave it with a neighbour unless this is requested. We can deliver to your work/friends address. In the event that you cannot have your order delivered to your work address and you will not be in at your Home Address you can instruct us to leave your order with a neighbour, any instructions like this must be entered into the notes to seller section of PayPal.

If you are not in at the time of Delivery Couriers will leave a card and it will be your responsibility to contact Couriers immediately to arrange a new delivery date.  If they do not hear from you then they will automatically attempt delivery the next working day.  You will have 5 days to contact Couriers otherwise the parcel will be returned to us. In this event a charge of £11.95 will be made to us and unfortunately we will have to pass this onto you when re-delivery is arranged again. If you have not received your order within 3 working days then please contact us and this will be avoided. When taking receipt of your order please take the time to check for any damage, if this is not possible please sign for it as "un-checked". If this is not done then you are signing for the goods as "in good condition". If you have arranged for a neighbour to accept your order then please ensure you advice them of the above.

Returns Policy

In the unlikely event that you are not satisfied with your item/s you have the right to return unopened goods within 14 days from date of receipt if not satisfied and you will be liable for their own carriage costs. The item/s must be returned in exactly the same condition as received. When returning goods, please ensure that they are packed sufficiently because we cannot accept goods that are damaged during their return. If the goods are damaged when returned to us it is your responsibility to claim from the company used to send the goods back to us. Customers must arrange own carriage for the return of goods. Please note that refunds will be for goods only and will not include any carriage costs paid to us. We shall never accept returns when the goods have been trimmed or altered - it is the customer’s responsibility to check for any damages prior to making alterations.
Faulty goods, goods damaged in transit by our carrier or goods sent in error will be replaced on a like for like basis.