1: Kerbside service. All deliveries are "kerbside" meaning customers are responsible for getting the items into their homes and, more importantly, up any stairs. We are often able to provide assistance in this regard, but we are not obliged (or insured) to do so. Deliveries are fulfiled by a single driver who will often require assistance to unload large items. We can arrange fully-managed deliveries and we are happy to supply quotes for that (as a guide it is usually around double the prices shown).
2: Payment. All deliveries must be booked and paid for in advance, including payment for the item iteself. We use third-party carriers so delivery drivers cannot accept cash or give out receipts.
3: Delivery times. Most London-postcode deliveries can be arranged within 2-3 days of payment. Beyond that delivery times vary from 7 to 28 days (some remote destinations may take longer). Deliveries normally arrive during the day and customers will need to make arrangements to receive their items. The day and time of the delivery is at the discretion of the carrier. Customers will receive at least 48 hours notice of delivery (more often than not 5-7 days).

Q1: Can I collect my item? A: Yes. This item can be collected in person from our warehouse.
Q2: Is there a charge for collection? A: Yes, £3.00 per item.
Q3: Why is there a charge for collections? A: Arranging collections takes up staff time. We provide on-site parking & loading assistance. It does not include any packaging (time or materials).
Q4: Can I pay cash on collection? A: Yes. But we need payment within 7 days so please collect promptly.
Q5: Where do I collect from? A: Unless stated in the listing all collections are from our Park Royal warehouse: Unit 8, Commercial Way, Abbey Road, London, NW10 7XF.
Q6: When can I collect? A: Collections are by appointment only during normal office hours (10am-5.30pm Monday-Friday excluding Bank Holidays). We are closed at weekends. We do need at least 24 hours notice of your arrival to ensure your item is ready for you.
Q7: Are you in the congestion zone? A: No.
Q8: How long do I have to collect my item? A: 7 days from the auction ending.
Q9: What happens after 7 days? A: We can store your item, but there is a charge for this of £25 per item per week (or part thereof).

1. PayPal. We prefer PayPal. We do not pass on PayPal fees to customers.
2. Cheques or Postal Orders. Sterling cheques drawn on a UK bank account or UK postal orders made payable to "Stuff U Sell" and posted to our warehouse address (see Business Seller Information below). Please include details of the item you are paying for.
3. Cash on collection. We accept cash on collection within 7 days of the auction ending.
4. UK bank transfers (BACS, CHAPS or SWIFT). Please contact us for our bank details.
5. Banker's drafts. We accept sterling banker's drafts from a UK bank.

We do not accept any forms of payment other than those above. In particular, we do not accept:

1. Money transfers of any kind.
2. Credit cards. Please use your credit card to fund a PayPal account and pay using that method.

1. 14-day window. Claims for returns & refunds can be made for up to 14 days from receipt.
2. Material difference. Refunds are always processed where an item, on leaving our warehouse, materially differs from that outlined in our listing. By material difference we mean a clear listing error, or misrepresentation, which materially affects the item's value.
3. Refund process. Refunds are issued once an item has been returned and checked/tested. Where we have made an error, we will process a full refund. We may pay your return postage costs but we are not obliged to do this. We can only refund return postage charges authorised by us.
4. Limited liability. Without exception, our liability is strictly limited to the price paid for the item.