burton custom bindings 09/10                                                    

Payment Policy

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• PayPal is accepted.
• Credit / Debit card is accepted - Payments by card can be taken over the phone between 0900 - 1700, Monday - Saturday.

Items should be paid for within 7 days. Items unpaid after 7 days will be sent an Unpaid Item Reminder. Failure to respond to the reminder within another 7 days will result in an Unpaid Item Strike being given and the item being re-listed for sale. If you are experiencing any problems with payment please contact us and let us know about the problem.

Shipping Policy

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We have a very competitive new postage and packing price structure for deliveries within the UK mainland to save you money. A £3.50 shipping charge is applied to all orders with a total value below £100. For orders valued at over £100, the shipping charge is £4.99. Smaller or lighter items will be sent by Royal Mail 1st class and will have individual postage charges stated on the listing.

If you are purchasing multiple items from our shop then we offer a combined postage discount of £1.00 for each additional item. To qualify for this postage discount then you must wait until you have secured all purchases before paying. The combined postage discount will be automatically applied and you should receive a new invoice with all the items purchased and the correct postage charge applied.

Orders are dispatched Monday through Friday once payment has been received. Normally orders are dispatched next business day, however, during busy periods this could extend to 2 business days.

• UK Mainland deliveries allow 2-3 days
• UK Island deliveries allow 3-4 days
• International deliveries allow 5-7 days

Payments received on Friday after 12pm, Saturday & Sunday will be dispatched on Monday. Please contact us for a shipping quote for international orders if not listed below.

International Shipping Charges

Please contact us for a shipping quote for international orders as this is done on an individual basis according to each item.

• Items less than 2kg and below the value of £40 will be sent by Royal Mail Airmail. (No tracking service or delivery confirmation)
• Items less than 2kg and over the value of £40 will be sent by Royal Mail International Signed for. (Tracking within the UK and signature required upon delivery)
• Items over 2kg will be sent through Parcelforce. (Tracking to destination and signature required upon delivery)

Returns Policy

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We guarantee your satisfaction. All of our products are covered by our 30 day no quibble returns policy, if you return the product in its original packaging unused, and in pristine condition.

Our 30 day no quibble returns policy comes into effect one day after the customer has received the goods. Please note we are only able to refund postage for faulty or defective goods.

Returning an Item: 30 Day Return Guarantee

If it is less than 30 days since you received the goods, fill out this form and send it, along with the product, back to us. If possible, please let us know why you are returning the items to help us improve our service. We can process your refund, credit or replacement quicker if you email returns@summits.co.uk with your eBay username in the subject bar. Please explain briefly what you are returning and why.

Download form for 30 Day Guarantee returns
You may need a PDF reader such as Adobe Acrobat Reader to open this form. If you don't already have this, it can be freely downloaded here

Returning a Damaged or Incorrect Item

You are entitled to reject the goods and receive a full refund if the goods:

- Are faulty
- Are not of satisfactory quality
- Do not match how they were described
- Are different to the ones ordered.

It may require testing to verify a faulty goods claim before a refund is possible; in this case the retailer has a "reasonable period of time" to asses the situation.

Download form for Damaged or Incorrect item returns
You may need a PDF reader such as Adobe Acrobat Reader to open this form. If you don't already have this, it can be freely downloaded here

If you have a genuine returns claim you are entitled to a full refund, a repair or a replacement. You are also entitled to be refunded for any postage costs incurred.

Feedback Policy

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A positive feedback will be automatically left to a buyer once the buyer has left a positive feedback on our feedback profile.

Please contact us if you have experienced any problems with the product(s) or service you have received. We are here to help and resolve any issues that may occur.

Please DO NOT leave negative or neutral feedback without contacting us beforehand as eBay will not allow withdrawals for any reasons.

If you do leave negative or neutral feedback without contacting us of the problem, it will be considered the final resolution and no further contact or email response will be provided.

Thank you for your understanding.

If you require any assistance or additional information regarding

our items then please call our Customer Service Hotline.

0845 601 0262 (Mon - Sat, 9am - 5pm)