Bianchi 1885 Alu / Carbon Road Bike - size 53cm

At Epic Cycles we inspect all products thoroughly before shipping or collection to make sure they are in perfect condition, we also package everything carefully to ensure that it won't get damaged in transit - we also attempt to provide as much information as possible to all customers to minimise the chances of purchasing the wrong item (this is especially important for customers who can't visit the store). 

However, despite our best efforts there may be rare occasions on which you need to return the item to us. 

1. If you are unhappy for any reason with an item that you have mail ordered from us, either over the telephone or electronically, simply return the item to us unused, in its original condition, and securely packaged, within 7 days of receipt. Please include a note within the packaging to let us know the reason for the return and a copy of the invoice or receipt that included the item. We will issue a full refund (for bespoke items please see following paragraph), less any postage costs associated with the return and any refund charges imposed by your credit card company. You will be responsible for the returned item until it reaches us, so please ensure that your return shipment is adequately insured. 

1.b. For bespoke items (such as made to measure framesets, unique paint finishes, or items that are not part of the normal UK range from a supplier and so need to be imported specifically for you) we will not be able to offer a refund, as the item will be unique to yourself and so will not be suitable for resale or return to supplier. 

2. If your item is delivered in damaged packaging please advise the carrier immediately (before signing for the package). If the item itself has suffered any transit damage please advise us by email or by calling 01885 410641 within 48 hours, so that we can discuss the best course of action. Do not attempt to use a damaged item under any circumstances. Please inspect your purchases carefully, as any claims for transit/packing damage cannot be accepted once the item has been used. 

3. If your item is faulty please contact us immediately on 01885 410641 or email so that we can discuss the best course of action. If you subsequently need to return an item to us or to the manufacturer for rectification, please note that all warranty agreements are "return to base", and the buyer will be responsible for any associated postage or return costs.