|
Payment
We are pleased to accept payment by Paypal, we also accept personal cheques from UK buyers in pounds sterling. We prefer buyers from outside the UK to pay by Paypal but will also accept payment by bankers draft in pounds sterling or bank transfer. Items are not shipped until we are in receipt of cleared funds.
Postage and Insurance
We ship worldwide, if shipping costs are not quoted to your country please e-mail for a cost. Shipping costs quoted in the listing are for priority airmail from France with online tracking included for all items over 2kg. Optional insurance is available on most of our items. It is not available on items under 2kg although prices to upgrade to insured/trackable shipping are available on request. Optional insurance does not cover glass but does cover for loss in transit. Economy shipping rates are also available to countries outside Europe, the latter does not have tracking and has no option to include insurance.
Packaging
All items are professionally packed in double wall cardboard boxes, for further protection we use polystyrene chips, bubble-wrap and sometimes shredded paper. Where possible we use re-cycled cardboard boxes although most of our larger chandeliers are shipped in new purpose made cardboard boxes. Postage and packaging charges are kept to a minimum but we do include a small charge in our shipping prices for the cost of packaging materials, this is usually less than it actually costs us!
Sometimes it is necessary to partially dismantle a chandelier for packaging, if we do this printed instructions will be provided for re-assembly.
Returns
We describe all our items as accurately as possible. In the unlikely event we have mis-described an item we will refund you in full upon safe return of the item. We pack all our items extremely well and damage is a very rare occurance. If an item is damaged we will send replacement parts free of charge or refund you upon safe return of the item to us. If an item is damaged please contact us immediately before returning it. We do not refund the cost of return shipping.
Wiring
The majority of our lights or chandeliers are re-wired but some may be original or have been partially re-wired, please check the individual item description. Items which have been re-wired are completed to UK standard with three-core BS wire to the central column. They are earthed and ready to hang. All our lights are in working order but in common with all antique/vintage lighting they must be professionally tested for electrical safety before use.
Light bulbs are not supplied with any of our lights.
|