Bar & Table Service Training Course on CDROM

Bar and Table Service.

This course will benefit individuals who work behind the bar as well as those who wish to obtain employment in the bar trade.   Employers will find the disc a valuable tool to use during an induction period for initial training and meeting the Health and Safety requirements.    The course is supplied on a CDROM that will operate on any version of Windows.

The assessment questions and the end of the course allow the trainee to obtain a printed certificate showing their name and results, including Health and Safety.   The certificate can also be used as part of a portfolio of evidence for N.V.Q. Level II background knowledge.

The areas of instruction covered by the course include:

Preparation of the Bar Area:

Bottle openers and corkscrews.

Pourers.

Chopping Boards.

Knives.

Fruit tongs.

Ice buckets.

Scoops.

Trays and salvers.

Coasters and drip mats.

Stocking shelves and refrigerators.

Preparing orange and lemon slices.

Serving drinks.

Maintain presentation of bar area:

Remove dirty glasses.

Clear and reset tables.

Keep bar top clear.

Re-stock the bar.

Wash and store glasses.

Optics:

Procedure for changing an optic.

Regular optic maintenance.

Weights and Measures:

Beer and cider.

Spirits.

Wines.

Customer Services:

Types of customer.

Internal customers.

External customers.

Service levels.

Customer perceptions and requirements.

Up-sell.

Serving drinks.

   Table service.                        

Video clips include:

Fire.

Security.

Manual Handling.

Personal Hygiene.

Types of customer.

Customer do's and don'ts

Glass service.

Interactive games include:

Hygiene.

Preparation of the bar area.

Stocking shelves and refrigators.

Glass service.