Bamboo Shredders bird toy parts 4 parrots cages craft

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• About Us
• Payment
• Shipping
• Terms
• Returns

We're a genuine seller offering quality items at lower prices. Every item is carefully packaged using the latest technology to ensure safe shipment to you. Enjoy your visit!

• About Us
• Payment
• Shipping
• Terms
• Returns

We accept payment by: Paypal.

• About Us
• Payment
• Shipping
• Terms
• Returns

Shipping

We do combine shipping on multiple items (3 or more) so please contact us BEFORE you pay or checkout for your items. Combined shipping only applies to orders placed on ONE invoice.  If you pay for each item separately we CANNOT combine shipping.

When you buy 3 or more items we charge actual shipping plus a small handling fee, which ranges from $1-$3.50 max for the entire order (in the USA, international $1.50-$5 max).

We actually pay someone to pack & ship your packages and just like you need a fair living wage from your job, so does our shipper, not to mention we are just a small company.

We do our best to ship all orders within 4 business days or sooner of a cleared payment, however this is NOT a guarantee and there are exceptions, which are noted in the listings.

We do NOT promise same day processing or shipping, although sometimes it does happen.

Shipping times vary depending on your zone and shipping method.  It also matters WHEN you paid for your items.

There are several states which seem to take longer for packages to arrive no matter how fast we ship them and the only sure way to get them there within 3-5 business days is priority mail do to the shipping zones they are in.

These are a some of those states: AZ, CO, MI, SC, NC, WI, WA, MO, TX, IL and believe it or not MA. However the problem with MA is because of the HORRIBLE Springfield Ma processing center.  Sadly approx 90% of all New England packages MUST go through this center.

In fact any time there is a delay in any package, the problem almost ALWAYS stems from them having to go through this HORRIBLE center. The good news is though, after several years of NUMEROUS complaints, which also came from the carriers in that area, they have gone from COMPLETELY HORRIBLE, to just HORRIBLE, so we are making progress with them.

Please remember that Shippers have NO control over ANY of the post offices.  It is also important to understand that the 2-5 business days for first class and the 5-9 business days for parcel post estimates are ONLY ESTIMATES, NOT guarantees.

We understand that people often receive their packages in a few days depending on their zones, and other factors but there are MANY times in which it takes the FULL estimated time and beyond. But again, the shippers have NO control over this.

INTRNATIONAL SHIPPING

The item price and the shipping price do NOT include any duties, taxes, custom or carrier charges etc. ANY and ALL fees are the sole responsibility of the buyer.

We do not collect these fees and we have no idea what these fees may be.  These fees may be due when you go to pick your package or when it is dropped off at your location.

Please check with your government and or customs office for these fees.

Under the US and international law we cannot mark packages as gifts or below the selling price.

Please also understand that we cannot be responsible for postal and custom delays.  Often times packages are held up at custom and we have NO idea why or when they will be released nor can we be responsible for getting them cleared. 

Do to the lack of tracking information provided for FIRST CLASS mail we will no longer ship International First Class mail and ONLY ship PRIORITY MAIL. This is for your protection and ours.

Please also note that ALL packages that exceed the indemnity amount MUST be insured for the content value. 

TRACKING
ALL orders which are able to be sent using paypal or online postal service will receive an automatic tracking number, which can often be tracked via the usps tracking system, however this system will only track packages as they are scanned along the way and there are MANY times in which they are not scanned until they are delivered so no tracking is available to you or the shipper and even if we call the post office all they will do is check the tracking system.

The post office will also not start searching for packages for 14-30 after the shipping date in which it has gone UNDELIVERED depending on the shipping method.

14 days is for priority mail and 30 for first class and parcel post.

One of the reasons for this is because packages get delayed, misrouted etc and the estimates given are only estimates as they state, and packages often (but not always) show up within the 14-30 days when there is a delay or are misrouted.

You must also understand that the post offices handle MILLIONS of packages world wide on pretty much a daily bases and with that many packages every day, there are bound to be mishaps along the way with a small percentage, as NO system, person or business is or can be expected to be 100% perfect all of the time.

HOLIDAY SHIPPING TIMES
Holiday shipping times for the post office start around November 15 and continue until after New Years.

What this means is that ALL sipping time estimates at least double and you can EXPECT there to be delays do to the much HIGHER volume of packages being delivered world wide.

This is also a time in which the chances of lost or damaged packages INCREASE so purchasing insurance is HIGHLY ADVISED.

This is also when our insurance requirement goes from $50 to $25, however we do offer it on ALL orders of ANY amount all year long.

This means that ALL orders of $25 or more MUST purchase insurance, this is for your protection and ours.

PROCESSING
Your orders are first sent to processing, which means they are sent to be counted and packaged for shipping, once they are packed and ready for shipping they then have to be taken to the post office & shipped if they are finished before the cut off time, other wise they will be shipped the following day providing it is not a weekend.

Our weekly cut off time for processing is 2pm and ALL Friday payments made after 1pm will not be processed until the following week, however processing does not mean SHIPPED. 

We do NOT ship on weekends.

As long as we can ship your items using the online system you will receive an automatic tracking number as soon as your shipping label is created.
 
Insurance
We ship via USPS and they charge EXTRA for insurance beyond the actual shipping rates, so for this reason insurance is NOT included.  However, we do offer it on EVERY order for the actual postal rate. if you choose not to purchase insurance we CANNOT be responsible for loss or damage during shipping.

We do require insurance on all orders $50 or more all year long except for the Christmas season.

Below are the actual postal insurance rates for the USA, in which we do not add one penny to.

Fee . . . . . . . . . . Insurance Coverage
$1.70 ................ $0.01 to $50
$2.15 ................ $50.01 to $100
$2.60 ................ $100.01 to $200
$4.60 ................ $200.01 to $300
$5.55 ................ $300.01 to $400
$6.50 ................ $400.01 to $500
$7.45 ................ $500.01 to $600
$7.45 plus $0.95 per $100 or fraction thereof over $600 to $5,000.

• About Us
• Payment
• Shipping
• Terms
• Returns

We warrantee and represent that the goods are as described in the above listing. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we'll be happy to help.

• About Us
• Payment
• Shipping
• Terms
• Returns

For health and Safety reasons we do NOT accept returns.

However, genuinely faulty goods will be replaced or money refunded, however we must be advised of any faulty goods upon receipt of the item. It is the customers responsibility to pay for and ship the item back to us. If the item is found to be faulty, we will also refund the postage cost.  We may require additional information such as pictures of the item and a detailed description of the problems.