Baby Record Book Baby Keepsake Diary Birth to 5 Years

RETURNS 

Our products and manufacturers are carefully selected and we think you will love the quality of what we offer. However, in the event that your purchase is not exactly what you wanted, here is what you can do: 

Return policies can vary according to product. We accept returns within seven days of delivery to you. The goods must be unused, in fully re-sellable condition and in their original packaging; they must be returned at the customer's expense and sent back to us. This does not affect your rights under the Consumer Protection (Distance Selling) Regulations 2000.
Returns must be sent via a trackable insured method. Proof of postage is not proof of delivery. Send only by method that requires a signature. We are unable to collect items directly from customers. Your payment will be refunded within 30 days, less transport and insurance costs, subject to our receipt of the goods and inspection as to their suitability for re-sale. If you wish to return something you have bought, e-mail us at  Greensandco@aol.com to obtain a Return Authorisation Number. Returns cannot be accepted without this number. 



CANCELLATIONS 

Your Right To Cancel

You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery.
If the delivery address refuse delivery of the goods or if you do not respond to the “sorry we missed you” card, left by our courier, your order will be returned to the sender (Baby 1 Stop) and you will be charged for the return of the order.
 
Please note our courier return charges are as follows: -
£24.00 up to 10kgs and 48p per Kilo there after


DAMAGED GOODS 

Careful quality control is exercised before our goods leave the manufacturer. Our carriers will exercise every care in ensuring the goods reach you in perfect condition. 

However, should an accident happen, here's how to deal with it: When you take delivery you should inspect what you've ordered and if there is any damage to your goods, note it on the delivery note . DO NOT REFUSE THE GOODS. Then email our customer support team for assistance at  Greensandco@aol.com   if it is not possible to verify the condition of the goods upon delivery then please note "Unable to inspect on delivery" on the delivery note or terminal. All cases of damage must be communicated to us within two days of delivery. We cannot accept damage claims which have not been so noted or of which we are notified after this period. 

Depending on the nature of the damage, a replacement product / part will be provided either direct from the manufacturer or from Baby 1 Stop. We will attempt to find the quickest solution for you..