Payment

Payment is required within 7 days of purchase. We accept payment via PayPal, Personal/Business Cheque, Bankers Draft, UK Postal Order or Bank Transfer.

We have no hidden charges - what you see is what you pay.

Faulty Goods

Notification of faulty goods should be given within 24 hours of receipt of said goods. Replacements/Refunds will be sent on receipt of faulty goods. No refunds/replacements will be given for goods that we deem to have been misused. Tents and equipment should be checked for faults/shortages before use, as we take no responsibility for any costs incurred due to faulty goods/shortages. We reserve the right to make the final decision on the eligability of a refund.

Non-Faulty Goods

If you want to return non-faulty goods, notification should be given within 24 hours of receipt of said goods.
Non-Faulty goods may be returned for a refund.  The following conditions apply.
1) The item must still be in the original packing.
2) The item must be un-opened. i.e tent must be factory packed.
3) As all specifications are listed, no item will be refunded due to size, colour etc.

We reserve the right to decline issuing a refund.

Re-stocking Fees/Carriage Fees

A re-stocking fee of £10 will be charged for non-faulty goods that are returned to us. Carriage/Postage for delivery/returns will be the responsibility of the customer.
Please quote your item number on all correspondence.

Non-Delivery Charges

All items that are shipped via our courier require a signature on delivery. If you are not there at the time they deliver the goods a card will be left. They will attempt to deliver again on the next working day. If in the event our couriers have attempted to deliver your order on more than one occasion with no sucess the good/s will be returned to us.

A standard fee of £8.00 per item will be charged for any goods returned to us to cover 'return delivery'. In order to re-ship your good/s  the original delivery cost for your items will be charged.

Please see 'Re-Stocking Fees/Carriage Charges' Section of out Terms and Conditions.