BROTHER KA451 CARD PUNCH FOR KNITTING MACHINES

RETURNS, REFUNDS AND DAMAGED/FAULTY/MISSING GOODS POLICY


RETURNS

The buyer can cancel a fixed price ("BUY IT NOW") purchase within 7 working days of receipt of the goods, subject to the parcel being unopened and the item being unused, with all of its packaging, instructions and associated components being in the same condition as supplied.


Before returning the goods, the buyer must contact me by email, and obtain authorization from me by email.

I must receive the goods within fourteen calendar days of the courier delivering the item to the buyer.


It will be the buyer's responsibility to ensure that the goods have been packed safely for the return journey, as I accept no liability for loss or damage caused on the return journey.
  

The buyer will be responsible for the cost of returning the parcel to me and is advised to take out adequate insurance cover for damage or loss in transit. 


It shall be the buyer's responsibility to handle any claims arising from damage or loss of the goods in transit to me. 
I recommend that you obtain proof of dispatch, with tracking details.


A refund by me, of the purchase price of the item (not shipping, handling & insurance costs) is dependent on the safe return of the goods to me.


Items won via an eBay “AUCTION” cannot be returned unless they are damaged/faulty or are not as described. Before returning the goods, the buyer must contact me by email, and obtain authorization from me by email.


DAMAGE TO A PARCEL/GOODS

It will be necessary for someone to be at the delivery address to sign for the parcel when the driver delivers it. 


It will be the person receiving the parcel who is responsible for thoroughly checking the parcel before signing for it. If there is any damage to the outside of the parcel “DAMAGED” should be specified on the driver’s delivery sheet, otherwise you should sign for the parcel as “UNEXAMINED”.


Any damage to the parcel or goods must be reported to me by email within 24 hours of receipt of the parcel, with supporting photographic evidence of the damage if requested by me. 


In all cases of damage do not destroy/dispose of any of the items/packaging. Do not remove the item(s) from the parcel, if the parcel is obviously damaged on the outside. 


Please remember that only I can make an insurance claim, so I cannot accept claims for damaged/missing goods if the delivery note of the carrier has been signed for as received “in good condition”. By merely signing your name couriers sometimes interpret this as meaning that the parcel has been delivered in good order.

 
The buyer must communicate with me first by email before returning a damaged item, to obtain authorization from me by email, as the inspector from the courier company will usually view the damaged item/packaging at the delivery address. 


Once the claim with the courier has been settled I will replace or refund at my discretion.


FAULTY GOODS

In the case of a faulty item being delivered, I must be notified of any complaint within 24 hours of delivery. 


Before returning the goods, the buyer must communicate with me by email (with supporting evidence including photographs if I request them) and obtain authorization from me by email. 


I will replace or refund the goods at my discretion and meet the cost of returning the faulty goods to me if required.


FEEDBACK

I will know that you have received your item and that you are happy with it, when you leave feedback for me.


Should you have any concerns please email me before you leave feedback. I am always happy to help you if you are having any problems.