MORE INFORMATION

This item is covered by our 7 day money back guarantee** so you can buy with confidence! Our feedback reflects our dedication to customer satisfaction. Your item will be delivered by DHL 72 hrs after receipt of cleared funds guaranteed.  All prices include VAT and a VAT invoice will be supplied.

*DELIVERY

The price charged for UK Postage and Packing is quoted on each individual listing. Please look at this prior to bidding.

We will deliver to MAINLAND UK ONLY EXCLUDING SCOTTISH HIGHLANDS if you require delivery to this area please call 01483 720 888. Goods, depending on size and weight, are despatched either via DHL, alternative courier or post within 72hrs of receiving payment. Please advise us if your delivery location has parking restrictions or is on a red route.

Your item will be delivered by a delivery driver and will require someone to ‘accept’ delivery. Someone will need to be available at the delivery address between 9am- 5.30pm to accept the delivery. So please consider this when ordering and ensure that someone can accept the delivery either at home or place of work.

If a failed delivery occurs on the second attempt the delivery will be returned to the courier’s stores (this could be some distance from your property) where you will be expected to collect the goods or be charged for a further delivery. 

Please allow an extra 5 days if paying by cheque. Shortages or breakages must be reported within 48 hours of goods being received.

It is important that you please supply a contact number on the checkout page. Thank you.

In most cases, we will endeavour to despatch the day following clearance of payment. The latest you can expect your order is 14 working days on the outset.

RETURNS POLICY

If you have bid on an item and you win, these items are returnable under our Money Back Guarantee as long as Store and Sell are notified within 7 days of receipt of goods.

If your goods arrived damaged we will send out a replacement as soon as possible or issue a full refund.

If the item is not wanted, you cannot return the goods if the original packaging is damaged or missing. If the product its self has been used or is in a re-sellable condition then the product can also not be returned.

Returns will only be accepted within 7 days from purchase.

We will refund the full amount (if applicable) within 7 days of goods being returned.

If you find on delivery your item is not in the condition it should be or is faulty, please call 01483 720 888,
Mon to Fri 9am to 5pm and have as much information available as possible

When calling to discuss any matters about your received order please have your invoice number available.

**MONEYBACK GURANTEE

We offer a 7 day money back guarantee! - All our items are sold with a 7 day money back guarantee. If for any reason you are not 100% satisfied with your purchase you MUST advise us of your wish to return within 7 days of the delivery date. The item must be returned to us in an unused, perfect state, for a refund Items must be returned completely unused and in all the original packaging. If the item is not resalable as new upon its return, no refund will be given. Items must be collected by our own courier and not returned to us by any other means which we will arrange.

In the event of part of or a complete order being returned because the goods are no longer required we will arrange the courier to collect the goods and will deduct the courier costs from the total amount of the refund.

Terms of the Guarantee
1. Postage costs or return costs are non-refundable under any circumstances. All transportation charges relating to the return of the     goods will be borne to the buyer unless the product is deemed to be faulty.

2.  If you believe you have a faulty/ damaged item or parts missing, please contact us before returning for details. Please email clearly      stating the missing or damaged parts within 48hrs of receipt. Failure to do so within this time may result in us being unable to solve      the issue at our cost.

3. We are not responsible for any consequential damage or costs.

4. If your item does not arrive within 3 working days of clearance of your payment you must inform us immediately. If we are not     informed within 15 days that your item has not arrived we may not be able to make a claim against the courier and send you a new     item. If your item is lost by the courier we will put a claim in with them and a new item will be sent out to you once the claim has     been paid. Please be advised this may take between 7-30 days.