BNIB BRITAX AA KIDFIX in BENNO grp 2-3 4YRS - 12YRS

Nappies-Direct terms of business including refund policy

ORDERING AND DELIVERY

Our aim is to deal with your order quickly and efficiently. As soon as we receive payment, we will process your order straightaway. We aim to work on a 48-hour delivery from stocked items. Certain items may be on an extended delivery time e.g. wardrobes or dressers. We will advise you of the estimated delivery time when you place the order and will keep you fully informed of the progress of the order until delivery.

From the time you place the order to the time you receive the goods we will keep you up to date by email or telephone. If you need to telephone us we can be contacted on 0113 2575758

Orders will need to be signed for on delivery. Please check the boxes carefully before signing. If a box is damaged, please note the box is damaged on the docket when signing. Shortages and damage should be reported to us within 48 hours. Our carriers deliver between 8.30 am and 6.00 p.m. Monday to Friday. When we receive your order we will contact you to arrange a delivery day to suit you.

If the carriers try to deliver your order and you are not available they will leave a card and try to deliver the next working day. If you are still not available they will leave another card and try to deliver the following working day. If you are still not available or refuse the goods you will be required to pay any extra carriage costs incurred, these include costs of returning goods to ourselves and costs for redelivery to yourselves.

RETURNS

(Distance Selling Act – Does not include items purchased from our premises) If you are unhappy with the goods you have purchased you may return them for a refund within 7 days. The goods are to be returned at your own expense. If you require us to arrange collection of an item, please contact us for a quote. Goods should be in an unused resaleable condition, with their original packaging. The refund excludes the cost of post/carriage of goods to yourself. The refund will be issued upon receipt of the goods in their original condition. The above excludes mattresses and bespoke items. Self assembly furniture cannot be refunded if assembly is part or fully completed unless the item is faulty. When returning items please remember to take an envelope to tape to the outside of the packaging, containing your name, address and order number or receipt number.

GUARANTEEIf a fault develops on an item you have purchased within the first 28 days of receipt, we will give you a replacement or refund following verification at the Service Centre. No collection/carriage fees will be charged.

If a fault should develop after 28 days but within the guarantee period, we will send out spare parts free of charge wherever possible. We reserve the right to send the goods to the Service Centre for inspection to ascertain whether the product has a manufacturing fault. Should the item need to be repaired or replaced, this will be done free of charge and no carriage costs will be charged.

If a product is damaged due to accident or misuse you will be charged for the carriage costs incurred and any repairs carried out. We will contact you before carrying out these repairs.

OUT OF GUARANTEE

For items which develop faults outside the guarantee period, we will be pleased to quote for repairs.

PRODUCT SPECIFICATIONS

All specifications given are intended as a guide and are approximate. Representations of colours are approximate, only due to the limitations of photographic and printing processes. While every effort has been taken to ensure accuracy, we cannot accept responsibility for omissions or errors.

DELIVERY TERMS

The Delivery offer price is for delivery to mainland UK locations only including Northern Ireland and the Highlands of Scotland, Other non mainland locations including the Islands of Scotland will be required to pay a shipping surcharge, we do not profit on these as a business and will merely charge you the surcharges we are charged by our carriers. Please contact us before making purchase to find out postage costs. We will not dispatch your goods until these costs are paid. Unfortunately we do NOT deliver to BFPO locations and therefore do not class them as standard mainland UK locations.

We also deliver to Ireland and mainland Europe, for a quote to deliver to these locations please contact us BEFORE making purchases.

PAYMENT FOR PRODUCTS

We expect full payment within the first 7 days of purchase, we will open a dispute after this time which can lead to a non payment strike and we will also leave negative feedback. To avoid this happening please contact us if you have payment difficulties and we will try and rectify any problems you may be having.