Please note: picture below for illustration purpose only; colour may vary!!!
PAYMENT
UK CUSTOMERS -
1. Free Pay Pal - No fees charged
2. Cheques & Postal Orders - Made out to: Turn On Your Mobile LTD. Please post to:
Turn On Your Mobile
eBay Division
281 The Broadway
London
SW19 1SD
Please attach winning item purchase email as we will not be able to dispatch your order without it!
DO NOT JUST SEND IN THE POSTAL ORDER / CHEQUE WITHOUT A COVERING LETTER AS WE WILL NOT SEND OUT YOUR ORDER.
3. Credit Card - Cut and paste the following link in your web browser http://www.sparepartsformobiles.co.uk/make_bespoke_payment.asp
Follow the payment process.
INTERNATIONAL OVERSEAS CUSTOMERS –
We will only accept Pay Pal payment.
NON PAYMENT
If you are having problems with your payment please let us know as soon as possible. If we do not receive payment within 7 days after your purchase was made we will open an unpaid item dispute and we will not hesitate to close it giving an unpaid item strike to your account.
If an unpaid item dispute is opened against you and you decided to pay for your order, please respond to the dispute and give us clear information when and how the order was paid for.
DISPATCH AND POSTAGE
Once your order has been paid for it will be posted out to you within three working days (please note that most items are sent out same day if ordered and paid before 3pm)
Orders will be send out via Royal Mail using 1st class standard or recorded delivery or Special Delivery service.
Please do not get frustrated and leave us bad feedback for delays in postage which are beyond our control.
Please DO NOT email us regarding shipping information unless it’s been at least 5 working days after your order was paid for.
After 5 working days if your order still did not arrive please email our dispatch team at info@turnonyourmobile.com with your purchase details (name of item, auction number, your eBay ID, shipping address, payment method and date, your email address) and we will check shipping information regarding your order. Please do not send message via eBay as we can not check shipping details this way. We have a dedicated dispatch team to deal with missing / late orders so please USE IT.
RETURN POLICY
All products are supplied with a 7 days return to us if not satisfied policy, applicable from the date of receipt.
Item(s) must be returned as received, in full, with no missing components / parts, with all original packaging.
Any item(s) returned, is to be done at the cost of the buyer.
In this extremely unlikely situation of you receiving damaged goods, incorrect or not as describe we will refund you a FULL repayment + return postage costs.
If you want to return your order please email info@turnonyourmobile.com so we can provide you with return details.
FEEDBACK
Please remember to leave feedback for us once you have received your item and we will do the same for you. We use the automated feedback facility on eBay. Feedback will be left upon feedback received, so PLEASE do not ask us to leave feedback first.
If you have a problem with your item(s) please contact us first BEFORE leaving feedback. Most problems can easily be rectified so please give us the opportunity. Please do not leave feedback until you have allowed us to resolve the situation to your satisfaction.
Please note that problems CAN NOT be rectified once feedback has been left!
CONTACT US
If you have any questions please do not hesitate to contact us at info@turnonyourmobile.com. Please note that we sell around 100 items a day on ebay alone not withstanding the other websites and service centre we have, so to deal with your question / query as soon as possible please add to your email purchase details so we have as much information as possible to identify your order and deal with your request as quickly and as efficiently as possible.
Frequently Asked Questions:
Q. What does refurbished means?
A. It means that one of our engineers has given the phone a full examination and check; made sure that phone will work with all networks (except 3G unless stated specifically that is will work on the 3G Network)) and that this unit looks as new as possible. All units come with great quality battery, charger and 3 months warranty.
Q. What does grade A, B, C means?
A. Grade A - These units are either 14-Day retail returns or Fully Refurbished Units. They are Grade A Handsets, showing no significant cosmetic damage. These units will look "as new".
Grade B - These units are Used handsets and will show signs of average wear & tear. They are not very heavily scratched or marked and will not be damaged or broken. They are not "as new" but of a high standard for second user handsets. They are fully checked and tested and have the same warranty as the Grade A handsets.
Grade C - These units are Used handsets and will show more signs of more severe use, deeper scratches and chipped paintwork. They will not be damaged or broken and will still be fully tested and checked. They are fully checked and tested and have the same warranty as the Grade A handsets.
Q. What does sim free means?
A. Sim free – Sim free = unlocked, what means that phone doesn’t have any sim lock, and its able to work with any network provider of your choice. Please note that not all phones even though they are sim free will work on 3G network.
Q. What do I do if I get phone and it does not work?
A. In this extremely unlikely situation contact us to let us know before leaving feedback on eBay, return the phone and we will give you a 100% full refund or replacement phone if you want. Remember also if you find within 7 DAYS of your purchase that you are not 100% completely happy then give us the chance to rectify any concerns you have, please do not just leave negative feedback. If we can not then remember we offer a full money back refund!!!
Q. Do I get any warranty?
A. YES – All our phones are sold with 3 months (unless stated otherwise) in house warranty (excluding liquid and physical damage). Warranty is base on the date of purchase so please keep your eBay purchase records for further reference if needed. You will not receive a warranty on paper, so please DO NOT ask for it. If your phone fails and you need to use the warranty please email us first at info@turnonyourmobile.com with your purchase details (name of item, auction number, your eBay ID, shipping address, payment method and date, your email address) and describe phone fault; you will then be given instruction where to send the phone for repairs and how long this process should last.
Q. Can I pick up my eBay order from your shop?
A. NO – We do not offer pick up option on eBay orders. You are more than welcome to visit our shop but we can not sell you item(s) in our shop at eBay prices. If you decide to visit our shop you will have to pay our shop prices.
Q. Will you post to other countries and if so how much?
A. Yes we are happy to post anywhere in the world but ONLY to an address registered with a pay pal account (if paid via pay pal) or address register with eBay (if paid by other methods).
If you are interested in wholesale purchases or just want an overview of our range of stock then please visit our eBay shop for latest offers by clicking on the link below:
TurnOnYourMobile-webshop
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