QUICK DELIVERY !!

OVER 4000 VALUE PRODUCTS FROM ONE GREAT SITE!

We source products from all over the world and supply direct to the public from our 20,000 sq ft warehouse in Middlesbrough. Each item is picked, packed and despatched within 3 working days from payment being received. We use top name partners for delivery including Parcel Force, City Link, Fastway Couriers and Royal Mail assuring you of the cheapest most cost effective delivery cost.

We are a registered ebay business seller, VAT registered, and fully insured. Unlike many “bedroom” sellers on ebay we give a 100% unconditional guarantee on all of our products to give you confidence that you will be happy with your purchase.

Feedback

We will always leave feedback for you, but we wait until feedback has been left for us first. This is mainly for two reasons: 1) we sell around 5000 items a month on ebay and it would take us all month to type the feedbacks so we use an automated system which replies as soon as you leave feedback for us. 2) in our experience over 50% of ebayers do not leave feedback and we do not see why we should increase their ratings when they can’t be bothered to enter into the spirit of the ebay feedback system.

Please don’t leave negative feedback without contacting us first as we will always try to resolve any problems.

Postage & Packing Costs

We use the following to calculate the delivery costs:

Items weighing up to 1kg - sent by 2nd Class Post - charged at cost plus £1 picking and packing fee.

Items weighing 1kg to 2kg - sent by Royal Mail Parcel service - charged at cost plus £1 picking and packing fee

Items weighing over 2kg - sent by Parcelforce/City Link/Fastway Couriers depending on your location - charged at cost plus £1 picking and packing fee

We always combine orders if you buy more than one item - the cost will be based on the above weight criteria plus a £1 per item picking and packing fee.

IMPORTANT - if you live in an area which involves over water travel (ie Northern Ireland / any Islands) and your item weighs over 1kg there will be a surcharge to pay as our carriers only deliver to mainland England, Scotland or Wales - please email us before bidding to find out how much it will be.

Payment Methods

www.paypal.co.uk - send money by email at no cost to the sender. This is our preferred method of payment. Unlike some sellers on ebay we don’t charge extra for you to pay this way!

Postal Orders

We only accept British Postal Orders in Pounds Sterling. We cannot accept International Money Orders - please do not ask or send them!. Please ensure you enclose a note with the item number you have bought or a print of the item page - lots of people forget!! - Also don’t forget to give us your address!

Cheques

Cheques must be from a UK bank in Pounds Sterling. It is a good idea to put the item number you have bought and your address on the back of the cheque - lots of people forget!. Cheques should be made payable to High Ridge Products (UK).

Credit Cards

We do not accept credit cards direct, however you can pay by credit card using www.paypal.co.uk even if you do not have a paypal account. Payments should be credited to geoffush@highridge99.freeserve.co.uk

Non-Paying Bidders

Please be certain you want/ can pay for the item before you commit to buy. As soon as you commit to buy then ebay charges the seller a commission, if you then fail to pay we still have to pay the commission AND a relisting fee. If a buyer fails to pay within 5 days they will receive a payment reminder sent via ebay and if there is still no response a ‘non paying bidder alert’ will be filed with ebay and a ‘strike’ will be set against your account. Three strikes and ebay will suspend the bidder indefinately.

Returns Policy

We adhere to the ‘Distance Selling regulations’ which are as follows. If an item is received damaged please contact us by email and advise the damage. We may ask you to either return the item for a replacement in which case you will be re-imbursed for the return postage cost, or ask you to provide a photograph of the damage via email. Once we have inspected the item a replacement will be sent to you at no cost to yourself.

If you change your mind, or the product is not suitable then you can return the item for a refund, however you will be responsible for the costs involved in returning the item to us in good condition. This option is not available for certain items where an item cannot be re-sold as new - please contact us prior to returning an item to confirm it is acceptable. we will issue a return authorisation number - any item returned without a valid authorisation will not be refunded.

WE ALWAYS COMBINE MULTIPLE ITEM ORDERS TO SAVE YOU MONEY ON POSTAGE!

Our telephone number should you need it:

0870 766 8332