DEAR CUSTOMER, *** RETURS POLICY *** We can only accept returns/complaint if notified within 48 hours of receipt. We will not accept back scratched discs. All Videos are PAL format and DVDs region2 unless stated. IF YOU ARE AN AMERICAN OR AUSTRALIAN CUSTOMER, PLEASE NOTICE THAT YOU ARE ORDERING FROM UK- EUROPEAN WEBSITE. ALL OUR VHS TAPES ARE PAL FORMAT AND DVDS ARE COMPATIBLE WITH REGION 2.YOU MAY NEED A MULTI-REGION PLAYER OUTSIDE OF EUROPE.IN THE EVENT OF YOUR MISTAKE WE WILL NOT ACCEPT THE RETURNS. In the event of an ORDER CANCELLATION OR A BUYER'S MISTAKE, a refund of the cost of an item and the postage (if the order has NOT been dispatched yet) will be initiated. A faulty item must be returned (by recorded delivery) and checked by us within 5 days of receipt. If a returned item turns out to be not faulty, only a refund of 50% of the cost of the item will be given . Please make sure that you are ordering the right item. THANK YOU FOR YOUR HELP.