Returns / Refunds
Connie Cook Distributions is committed to providing our customers with the highest quality products and service. However, on rare occasions products may be found to be faulty or defective. We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and in keeping with our commitment to providing you with excellent service, we offer the following returns facilities.

All goods come with a 14 days satisfaction guarantee. If for any reason you are not happy with your purchase simply return it to us within 14 days of placing your order and we will refund your money (P&P costs are non refundable). 
Returns conditions: 1. Goods must be unused. 2. Goods must be in their original condition and packaging. 3. Goods must be received back at our office within 14 days from the day you placed your order. Broken or damaged goods in transit must be reported within 3 days of receipt. If we suspect that the goods have been used or any of the above conditions are not met we reserve the right to return the goods without notice.
All packages returned to us unclaimed via royal mail will be subject to reshipping charges of the original shipping value. All claims for delivery shortages and damages must be reported to us within 3 days of the delivery date.

Unwanted Products 
Our policy is to ensure that you are satisfied every time you place an Order with conniecook.co.uk. If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 14 days, with the dispatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund you the price you paid for that product (excluding P&P). If on cancellation, the return of any goods which have already been delivered is necessary risk of damage in transit shall remain with the purchaser until the returned goods are accepted by the seller. Connie Cook Distributions cannot accept liability for packages damaged during transit. It is your responsibility to wrap the product adequately to prevent damage happening. 
We will make the refund directly to the credit/charge card or paypal account used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you. 
You will only have to pay for the return postage of the Products. 
Certain products and services are excluded from this returns policy, including food/perishable items, personalized products or those made to order. These items cannot be returned for a refund unless faulty. Products excluded such as these are clearly marked on the product information page. This does not affect your statutory rights.