QUESTIONS
Anything you are not sure about, please contact us and we'll be HAPPY to answer any and all questions. We are very quick to respond, Monday-Friday 9 am to 6 pm. You may contact us directly at mail@closetcompass.com or (646) 725-8456
MEASUREMENTS
We measure every item laying flat across, buttoned when needed and unstretched. As a guideline, our MANNEQUIN is 5'6" and measures 33"- 25"- 35". We measure shoulder to shoulder from seam to seam, length is from the top of the garment (upper shoulder) to the bottom hem. Insole lengths are measured from the inside toe to the back heel.
CONDITION
We reject garments that show any sign of wear or damage, meaning any stains, wear wrinkles (as in pants/skirts), smells, fading, piling, etc. If we say its in perfect condition, no sign of wear, excellent - the item is as good as new - though technically, we can't say that it's "new". If we feel that an item is truly special but has a flaw, we will indicate that in the listing and we'll point it out to you.
CELEBRITY OWNED
Some of our clients have given us permission to reveal who they are to a prospective buyer, but only privately. If you would like more information about a particular item and where it came from please contact us. There's a story to everything and we will discuss everything we know HONESTLY and HAPPILY!!!!
CONSIGNMENT
Let us know if you want CLOSET COMPASS to sell for you!!!!
BIDDING
Due to some bad experiences with non paying bidders and scammers, If you have less than five (5) feedback scores, please email first before placing your bid. Please make sure your address has been confirmed through PayPal before bidding as well.
PAYMENT
Please be so kind to make payment through PayPal within 3 days of auction ending. If you cannot make payment within this time period please be courteous and let us know in advance.
AUTHENTICITY
All items have been hand selected for online resale and 100% Authentic. Each item has been vetted for authenticity beforehand and we welcome you to check with OUR FRIENDS AND EXPERTS at the eBay forums, purse blogs and Carol Diva. Authenticity is guaranteed!!!!!!!
SHIPPING
We do our best to keep shipping costs down, but shipping rates have gone up twice in the past year & will probably continue to go up. Please remember your shipping costs are calculated based on the size & weight of the package. We ALWAYS state shipping costs up front & if you are not perfectly satisfied that you could rate them as 5 stars, please DO NOT purchase this item. We are happy to combine shipping to save you money when you pay for the items together in 1 payment!
We ship both Domestic and International on Monday, Wednesday and Friday. We take EXTREME care packing your items with tissue and custom boxes - WE WANT your item to arrive in BEAUTIFUL condition. Our shipping is calculated based on weight, box measurements and destination. We feel that this is the fairest we can be to both the buyer and the seller in terms of shipping and so we can maintain 5 star DSRs.
We ship all packages UNITED STATES PRIORITY & EXPRESS MAIL to ensure you get your item within 2-6 business days. We are not responsible for uninsured lost or damage shipments. We package everything very carefully with TLC, We try to offer the safest, fastest and most economical shipping options. We can only offer USPS EXPRESS shipping to unconfirmed coutries due to Paypal's Seller/Buyer protection policy.
FEEDBACK
Please review our feedback from our current customers! Our communication, honesty, prices and shipping speed is first rate and it is clear that happy customers make us HAPPY!!!
IMPORTANT!!! As of 2008, eBay implemented a new rating system that requires us to have 5 STAR Ratings in order for listings to show up in searches!!!!!! OMG!!! So.....we would appreciate your positive feedback when you receive your purchase and 5 stars. If you feel the urge to leave negative or neutral feedback, please contact us first and we will do everything in our power to make this a pleasant eBay transaction.
RETURNS
Sorry, we no longer can accept returns, please ask all questions before buying!!!
Thank you for shopping with Closet Compass, we look forward to hearing from you!