ADJUSTABLE HAND GRIP EXERCISER

Returns Policy 
Shipping and Handling

Shipping and handling within mainland UK is FREE. There are no hidden additional extra costs. The price shown is a delivered price to your door. All overseas orders will be subject to additional postage charges. For information on overseas orders please e-mail: sales@physiosupplies.com or call +44 (01775) 640972.

Shipping and handling to Northern Ireland and the Isle of Man are subject to an additional charge of £4.95 per order.

Shipping and handling to the Channel Islands are subject to an additional charge of £9.95 per order.

***IMPORTANT INFORMATION** If an item has already been dispatched from our warehouse on a 'signed for delivery', and you then require the address to be changed for the redirection of the parcel to another address - this will incur a £8.00 surcharge. As a company we do not make a profit out of this service, this is the charge that is raised against our company for any parcel that requires the address changing once the item has been despatched.

Making a purchase
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Returns Policy
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone (01775 640972) and quoting the order number supplied to you. You will then be given a returns number. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition and in its original packaging.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm