FAQ's
Below are a list of frequently asked questions which should help you. Should you require any additional info please send a message and we will get back to you right away !
Q. Who are Asia Rewards Holidays ?
A. Asia Rewards Holidays is the ONLY official eBay seller of promotional holidays. We are the actual service provider for all the holidays that we advertise, this means we offer you a full booking service and will not pass you to the resort or another 3rd party to process your booking. From making a purchase, right through to making a booking, we do all the work for you !
Q. This sounds too good to be true, are there any hidden costs ? Where's the catch ?
A. This may sound too good to be true but what you see is what you get ! Providing that you qualify under the above conditions of use the only catch is that you attend a small presentation during your stay. There are no hidden booking fees, all you pay is the cost of the winning bid.
Q. Do I have to confirm dates or make a booking prior to bidding ?
A. No, this is a buy-now use later offer, this means that you can purchase the voucher now and book dates later. We do however ask that you confirm dates and flight details a minimum 14 days before your planned arrival. Should you fail to give at least 14 days notice we will be unable to confirm your accommodation.
Q. Can I choose which resort I will be staying in ?
A.
No ! Please note this offer is not a choice travel certificate, your
resort will be allocated to you at the time of booking only. You can
request a resort however, we are not able to guarantee you a specific
resort at time of purchase. We have found in the past that the large
majority of our clients do get there 1st requested resort.
Q. Sounds great, but how do I know I will get my dates ?
A.
The answer is simple, this offer is NOT a gift certificate that is
"subject to availability". Providing you have followed the conditions
of use correctly we will guarantee your requested dates will be
available. If in the extremely unlikely event we are unable to confirm
your requested dates we will give you all your money back, 100%
Guaranteed !!
Q. When am I not entitled to the money back guarantee ?
A. Refunds will not be given should your requested resort not be
available, only if in the unlikely event that none of the resorts are
available for your requested dates will a refund be given. Failure to
read the terms and conditions of this promotion will NOT be grounds for
a refund therefore, we ask that you read carefully prior to bidding.
Q. Does the offer come with flights & food.
A. No ! This is an accommodation only offer and does not include flights. All meals & beverages are the responsibility of the voucher holder.
Q. The age requirement states 30 - 60. I am 30 but my partner is only 27, do we still qualify ?
A. No, unfortunately both partners must be a minimum 30 years to participate in the promotion.
Q. Can the resorts accommodate children ?
A. Yes, a maximum of 2 children are permitted providing that they are under 12, for children 12 or over you must purchase an additional bed. Cost is approximately $20 per extra bed per night. This must be paid in full prior to arrival.
Q. I have 2 children aged 12 & 15, can I still take part in the promotion ?
A. Yes ! You can still take part in the promotion however, you must purchase an additional room.
Q. Can I purchase 2 holidays and bring our friends ?
A. No, the offer is strictly unavailable to groups (2 or more affiliated couples) with only a maximum of 2 children (under 12) permitted. You can however buy the holiday for friends and family providing they adhere to the conditions of use and are NOT traveling with other voucher holders.
Q. Do any of the resorts provide transport ?
A. Yes, airport pick up can be provided at an additional cost. The journey takes 2 hours from Bangkok airport and costs approximately USD$45.
Q. Am I restricted to a fixed check in day ?
A. No, unlike some other holiday promotions advertised on eBay we offer an "any-day" check in, this way you will not be restricted when booking your flights.
Q. If I purchase the 7 night holiday, is it possible of me to stay for only 5 or 6 nights ?
A. Yes, you are not required to attend the full 7 days if you do not wish however, you must still attend the presentation on your given day. The minimum stay is 3 nights.
Q. Attend an introductory presentation about online holidays, whats it all about ? Sounds like timeshare, hope its not high pressure sales ?
A. The presentation is about online holidays and is NOT linked to timeshare or holiday ownership. It is compulsory to attend however, there is no obligation to purchase anything or enter into any contract. There is only one presentation to attend which is carried out during one morning of your holiday.