All Customers must be Verified through PayPal.
No exceptions can be made. We are not responsible for customs or
duties. You, the customer, are solely responsible for any and all
duties incurred.
Payment
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All payments will be in
United States currency (USD).
-
Payment must be received at
the end of the auction via PayPal or we have the
right to re-list the item.
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All non paying bidders will
be reported to eBay. If you do not agree to our terms please do not
place a bid.
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PayPal and
Credit Cards are highly preferred. All PayPal and Credit Card
orders will be processed faster!
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N.Y. residents are
responsible for paying 8.735 % taxes.
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Our PayPal.com Email Address KlickDiamonds@yahoo.com
F.A.Q
ARE THE ITEMS YOU ARE SELLING BRAND
NEW?
We Only Sell Brand New Items. We Do Not Sell Used
Jewelry. All Our Jewelry Is 100% Natural. We Do Not Sell Fake Or Lab
Created Diamonds.
WHAT ARE YOUR BUSINESS HOURS?
Our
Business Hours Are Sun Thru Friday 9:30Am to 11:00pm, excluding
holidays
WHY ARE YOUR PRICES LOWER THEN OTHER RETAIL JEWELRY
STORES, OR OTHER EBAY SELLERS?
WE ARE
DIRECT MANUFACTURES WHO SELL TO "WHOLESALERS" AND "RETAILERS" AROUND
THE WORLD, SO TAKE ADVANTAGE OF THESE HUGE SAVINGS!
DO YOU OFFER RESIZING ON YOUR JEWELRY?
Yes
We Do Offer Resizing On Our Jewelry (Ex: Necklaces, Bracelets, Rings)
For Resizing Any Item Listed You Must Contact Us Via Email Or Phone
Before The End Of The Auction)
DO YOU ACCEPT MAJOR CREDIT CARDS OVER THE
PHONE?
Yes We Do Accept Most Major Credit Cards!
We
are here to help you with your product questions, order status, and
returns. Our commitment to you is to answer your email within 24
hours. Please email us at Sales@KlickDiamonds.com. You
may also call us Sunday - Friday between the hours of 9:30am and
11:00pm EST at 718-909-2500. We are closed on Saturdays and will
respond to emails received on Sunday.
Returns
All Bidders and Buyers have a 30 day
money back guaranty. Buyers will receive full refund less shipping
charges. Item must be in same condition as received from Klick
Diamonds (Brand New, No Scratches). All Jewelry resized by other
Jewelers will not be qualified for a refund or exchange. Exceptions
can be made by contacting us.
All returns must have an RMA number
assigned with the return, if for any reason you decide to return an
item and there is no RMA assigned to your return the shipping
department will not accept the package.
When receiving your order you will
receive instructions on how to go ahead with your return.
A. Contact Us for a RMA number.
(Make sure the RMA is also on the outside of the box).
B. Include with the item a
letter of why you are returning your item with your RMA, name, item
number and phone number. RMA number must be boldly displayed on the
outside of the box for the return dept to accept your
package.
C. In order for your return to process
and get a refund all tags and stickers must still be on the watch and
must come in the original box and paper work you received, and must
still be within the 30 days for you to receive your refund.
D. All returns will receive a
full refund less shipping charges, if watch is still within the 30 days
from shipping.
E. Customers must ship with
either FedEx or UPS if domestic. International returns must be ship
with a courier which can insure the package and provide tracking
information, if shipped differently than specified we are not liable
for missing or lost packages. All returns must be insured and shipped
by customer. **All returns must be packed by customer himself and not
be a third party shipping store. All opened, ripped and crushed boxes
will be rejected by our shipping dept.
New Bidders with zero or
negative feedback or "Non-Paying Bidders"
New Bidders with zero or
negative feedback must contact us by phone or email prior to auction
ending or we reserve the right to retract your bid without
notice.
By bidding, you agree to
all our terms & conditions. If payment is not received within 7
calendar days after the close of this auction, you will automatically
be in default and your right to the item(s) will be forfeited. We will
then file a Non-Paying Bidder Alert to eBay, which can result in you
being suspended indefinitely from eBay. We also reserve the right to
file with TRW which can affect your credit.
Feedback
Policy
We are very fair and
easy to deal with. There is no need to leave negative feedback to gain
our attention. We are here to help you and want you to be happy!! It
is unfair for anyone to leave Negative Feedback considering our "No
Risk, No Hassle-No Questions Asked" return & refund policy.
CONTACT US FIRST BEFORE LEAVING ANY NEGATIVE FEEDBACK. LET US HELP
YOU! That is why we are here!
“Positive Feedback"
is always encouraged and greatly appreciated. If you leave us Positive
Feedback, we will promptly provide you the same. Please allow us
the opportunity to remedy any adverse situation first.
You may contact us at Sales@KlickDiamonds.com.
Since we receive dozens of emails daily, please be patient. Emails
will be answered Sundays-Fridays excluding Weekends and
Holidays...Please be patient.
Contact us via phone
718-909-2500
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