500 DIECUT SILVER HEART BOWS FOR CARD MAKING wholesale

TERMS & CONDITIONS

Posting & Feedback:

99% of our orders are dispatched within 36 hours of us receiving a cleared payment.

Our aim is to dispatch all our orders in good quality packaging within 4 days.

We will notify you through ebay’s messaging service straight after your items have been dispatched. Feedback will also be added at this time.

Please remember to leave feedback for us once you have received your order and everything is okay.

PLEASE do get in touch immediately and allow us to solve the problem if you are not happy with your order, BEFORE leaving feedback.

Occasionally messages sent through ebay’s messaging service don’t get to us.

If you have contacted us through this service and have not received a reply after 36 hours, please email us direct at caroline@carolinezcraftsupplies.co.uk

Unless otherwise requested, our orders are sent via Royal Mail 1st Class Service.

Please be aware that Royal Mail state you must wait for 15 days before a parcel is classed as ‘Lost’.

If your order has not arrived in this time please let us know so we can help resolve the problem.

We obtain proof of postage and we will not be responsible for items lost in the post.

Due to the quantity or orders we process, Proof of Postage will only be held for 31 days.

This gives ample time to apply for the form should your parcel go missing.

If you would like your order sent via Recorded delivery or insured please contact us for a quote before buying

P&P prices:

Our prices for p&p include far more than Stamps;

They also cover the cost of the bags, tapes, docs enc. envelopes and delivery documents which make up your parcel, AND it includes the labour costs incurred in picking & packing your order & delivery documents, getting your parcel to the Post Office, filling in the proof of posting form and getting back to our premises. I rely on other people to do the post office runs for me as I am a wheelchair user and unable to access our local post office

We offer combined p&p for 99% of our listings.

If the ebay checkout does not automatically combine your p&p, please request and invoice or pay the amount it is asking through PayPal and we will refund the over-charged p&p when your order is processed.

Currency:

We list our items in pound sterling on the ebay UK website, and we use pound sterling in all our PayPal dealings. Please do not ask us to quote you rates or prices in other currencies.

If you wish to get a current currency conversion click on help to find the ebay currency converter.

If you are viewing our listings on an ebay website other than ebay.co.uk you may find that ebay has converted some prices into the currency appropriate to that site as well as still showing our £ prices.

Similarly, it seems that PayPal will also convert our £ billings into the currency of the recipient.

We have no knowledge or control over the rate ebay or PayPal use and are in no way responsible for them.

Returns & Refunds:

If you are not happy with your purchase, your order can be returned to us within 7 days of receipt.

Will are happy to replace returned items with other items up to the same order amount you have already paid to include a second postage charge.

We will issue refunds on items returned NOT INCLUDING P&P PAID within 48 hours of receiving the items back.

If your order arrives incorrect or broken, please contact us to sort out replacements.

Payments:

Please pay for your purchases within 3 days.

We accept payment through

PAYPAL ( caz4caroline2000@hotmail.com )

PERSONAL CHEQUE + POSTAL ORDER (made to Caroline Walker in £ sterling only)