Please contact us before sending any items back. Items must be returned in the same condition as received (unused) with in 7 days of receipt. Refunds or exchanges will only be made once the item is received back, it is the buyers responsibility to ensure that the item is returned safely, and postage costs for returns will be the responsibility of the buyer. Additional postage may apply on exchanges. PLEASE send a note stating the problem with the item, your ebay username and item number to ensure that we know who returned the item. Many thanks for your purcahse and please do not hesitate to contact us on: sales@leadapet.co.uk if you have any queries. |