FAQ's
Below are a list of frequently asked questions which should help you. Should you require any additional info please send a message and we will get back to you right away !
Q. This sounds too good to be true, are there any hidden costs ? Where's the catch ?
A. This may sound too good to be true but what you see is what you get ! Providing that you qualify under the above conditions of use the only catch is that you attend a small presentation during your stay. There are no hidden booking fees.
Q. Who are Asia Rewards Holidays ?
A. Asia Rewards Holidays is the ONLY official eBay seller of promotional holidays. We are the actual service provider for all the holidays that we advertise, this means we offer you a full booking service and will not pass you to the resort or another 3rd party to process your booking. From making a purchase, right through to making a booking, we do all the work for you !
Q. Sounds great, but how do I know I will get my dates ?
A.
The answer is simple, this offer is NOT a gift certificate that is
"subject to availability". Providing you have followed the conditions
of use correctly we will guarantee your requested dates will be
available. If in the extremely unlikely event we are unable to confirm
your requested dates we will give you all your money back, 100%
Guaranteed !!
Q. When am I not entitled to the money back guarantee ?
A. Refunds will not be given should you fail to
read the terms and conditions of this promotion therefore, we ask that you read carefully prior to bidding.
Q. Does the offer include flights ?
A. No, the offer is for accommodation only and does not include flights.
Q. Do I have to confirm dates or make a booking prior to bidding ?
A. No, this is a buy-now use later offer, this means that you can purchase the voucher now and book dates later. We will even give you 2 years to decide what date you wish to travel !
Q. The age requirement states 30 - 68. I am 30 but my partner is only 28, do we still qualify ?
A. No, unfortunately both partners must be a minimum 30 years to participate in the promotion.
Q. Can I use 2 vouchers and make it a 2 week holiday ?
A. No, this is a once only offer, you will not be able to redeem 2 vouchers at the same time.
Q. Can I add people to my party, even if I buy additional vouchers ?
A. No, the offer is strictly unavailable to groups (2 or more affiliated couples). A maximum of 3 children are permitted however, this is strictly subject to availability.
Q. Can I purchase holiday vouchers on behalf of my friends or family ?
A. Yes, the voucher is fully transferable and can be passed on to friends & family, providing they adhere to the conditions of use and are NOT traveling with other voucher holders. Simply give us the details of who you would like the voucher making out to at the time of winning.
Q. I am a single but I intend to travel with a friend, do we still qualify ?
A. No, unfortunately you must be a couple either married or living together. Promotion is not available to single persons.
Q. Attend a relaxed informal tour of the resort, hope its not high pressure sales ?
A. Not at all ! The presentation is to give you an insight of the resorts club facilities and the benefits of being a club member. It is compulsory to attend however, there is no obligation to purchase anything or enter into any contract.
For additional information or any questions contact us now !