Terms
We endeavour to describe all our products as fully as possible, however the information held within the description is taken from several relevant sources, including the items packaging, the item itself, manufacturer's website, brochures etc. Therefore we are only forwarding collected information and cannot accept liability for mistakes or claims other party or parties have made. Customers should satisfy themselves that any item is suitable for their intended purpose or use before committing to purchase it.

UK Postage
Stated postage is for MAINLAND UK. Additional charges may be incurred for Scottish Highlands and non-mainland Britain. Please check BEFORE committing to purchase this item. This is particularly important for heavier items (>2kg).
Couriers - UK Mainland
Currently we are using DHL 48hr service. These services are fully insured and online trackable.
Other Services
There are so many different postal services that there is just not space to give all the possible Postage Options. This items weight is not available. All our P&P prices include the cost of packaging material, transportation and handling costs. Please get in touch with us for combined postage quotations or to see if we can can offer a better deal using a different service.
Non UK Postage
Where postage is possible and at a reasonable price we have included the price in our listings. For other items please ask for a quote. But please remember that for heavy items this can become rather expensive!
Collection In Person
Collection of this item from one of our premises is by PRIOR arrangement ONLY.

Collection can only be made between the hours of 5PM and 6PM on Tuesday, Wednesday or Thursday

Dispatch
If cleared payment for this item is received before 2PM it will usually be dispatched on the same day*. In the very unlikely event of a significant delay, we will contact you. Courier dispatches are booked for the following working day after cleared payment has been received. Cleared payments received after 2PM are deemed as being received on the next working day. If you require your goods urgently then please email us, as there are many other services that can be used with more flexible booking times, but are more expensive.
Non Delivery
We always retain proof of postage. In the very UNLIKELY event of non-delivery, we will pursue a claim with the service provider. On receipt of compensation we will where possible, send a replacement, if not, we will refund your payment. For the UK this process can take 2-3 weeks, so please be patient as there is little we can do once a claim has been submitted. International service claims may take longer. We will keep you informed as to the progress of the claim. Please also note that with Royal Mail Services an item can not be considered as lost until at least 15 Working days have elapsed.

Receipt
You should normally receive your item(s) in 1 to 5 days* after the email confirming that the item(s) has been despatched. This obviously depends on the service used and which country you are in!

Please note Sellers are not responsible for delivery times.
Signed for Services
Always sign as 'UNCHECKED' unless you have verified the contents while the driver is still present. If the box or packaging is damaged in any way , it is of paramount importance that you sign for it as 'DAMAGED' otherwise any subsequent claims for damaged items will be refused by the courier.

Wrong item sent
Please notify us within 2 days* of receiving, from us, an incorrect item in order for us to arrange for its return. On receipt of the incorrect item we will despatch the correct item and refund your return postage. Postage refunds will be based on the Royal Mail's lowest applicable price.
Missing item
Please notify us within 2 days* of any missing items and we will try to ensure they are despatched as soon as possible - at no charge to you.
Damaged in transit
We take great care in packing items. Once an item has left our care we have no control over how it is handled by the service Provider. In the unlikely event that an item has been damaged in transit it is important for you to follow the following procedure: -
Please notify us within 2 days* of receiving an item, from us, that has been damaged in transit. We will then assist you in your claim for compensation from the service provider. In order for a claim to be successful you MUST retain ALL packaging materials and the DAMAGED ITEM. Please do not return the damaged item to us, as this will incur an additional non refundable postage cost. It is good practice to photograph the packaging and item as soon as possible. Depending on the item and service this may make for a speedy settlement.
DOA or Faulty
Where reasonably possible, we inspect each item for any visible damage prior to packaging. In the unlikely event of you receiving, from us, a DOA or a Faulty item, please notify us within 2 days*, so arrangement can be made for the items return. On receipt of the DOA/Faulty item, we will despatch a replacement. We will refund your return postage, subject to verification of the DOA/faulty item. Postage refunds will be based on the Royal Mail's lowest applicable price.

Returns Policy
If an item is found unsuitable or unwanted, you must contact us to arrange to return it. If we agree an item is suitable for return it should be returned in the same condition as was sent, with all the original packaging and documentation. Items must be returned within 14 days of receipt. Items returned after 14 days of receipt will be subject to a minimum 15% restocking fee. Refunds, including P&P, will only be paid when goods are received as above. Buyers are responsible for all return postage costs.

Contact Us
Our customer service desk is open from 8AM to 5PM*. We do try to respond to all customer service messages within 1 day* of us receiving them, however this is not always possible.
Emails
Please be careful when replying to emails. A lot of emails from eBay and Paypal can not be replied to directly and this can cause confusion and delays! The best methods for contacting a seller are by the use of 'Ask seller a question' link on the top right of all auctions or the 'Contact member' button on the top right of their members profile.
Spam
All emails that we receive are filtered for SPAM. This can occasionally mean that a valid email can get deleted. Therefore, if you have not received a response from us within a reasonable time, please use the eBay message system to confirm whether we actually got your email.