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• About Us
• Payment
• Shipping
• Terms
• Returns

About Us

WHAT IS SQUARE KIPPER?
  
Square Kipper is a company dedicated to bringing good quality items at a fraction of the retail price.  We sell products for the home and garden, as well as leisure, sports and baby goods.   


WHY BUY FROM SQUARE KIPPER?

When you make a purchase you can be confident the items will be sent out quickly, safely and with good communication throughout.   Our customer service team ensure any concerns and queries are dealt with promptly and fairly.  We have excellent customer feedback which we continually monitor to make sure we have got everything just right.  Our eBay Power Seller status also shows we are meeting all the required 5 star customer service criteria. 

HOW DO I CONTACT SQUARE KIPPER?

 You can email us on sales@squarekipper.co.uk or via the eBay message service by clicking on 'ask  a question' on top right box in any of our eBay pages.
We always answer queries as quickly as possible (please bear with us at busy times of the year) and will usually answer questions outside normal office hours!
If you would prefer to talk by phone please call us on 01767 652097 Mon-Fri between 9.00am and 5.00pm or leave a message outside these hours.


HOW CAN I STAY IN TOUCH WITH SQUARE KIPPER?

If you like what we do and wish to keep up to date with our products there are several ways of doing this.
From any of our eBay pages you can click on 'Add to Favourite Sellers',  'be sure to add me to your Favourites List' or 'Sign up for my email newsletters'.   From there you will be invited to choose how you would like to hear about our new products and revised offers.  You can also choose how often you prefer to hear from us and cancel whenever you wish.


WHAT OUR CONTACT DETAILS?

Square Kipper

Green End Trading Estate

Green End

Gamlingay

Sandy

SG19 3LB



Telephone:

01767 652097


Email:

sales@squarekipper.co.uk

• About Us
• Payment
• Shipping
• Terms
• Returns

Payment

We currently only accept Paypal.  This is a safe method of paying for your goods, with your credit card and bank details never being disclosed to us.  Paypal also provides the buyer with a really good level of protection.

Please note that we DO NOT accept cash, cheques, postal orders etc.

If you are having difficulties proceeding through eBay checkout please let us know.  We will be happy to help.

• About Us
• Payment
• Shipping
• Terms
• Returns

Shipping

We aim to send your goods out next working day and we email you to let you know when your order has been dispatched.  Please see your eBay item description for the shipping cost and method of delivery we will use for your order.  

Wherever possible we combine shipping charges to provide a p&p of no more than £4.99 (within UK mainland).  

Usually, small light items go out 1st class post (delivery between 1-3 days) and larger, heavier items by 24 hour courier which should arrive next day.  

Items being delivered by 24 hour courier will need to be signed for.  If there is no reply, the courier should leave a card with contact details to re-arrange delivery.  If you have not received delivery within 24 hours of being notified of dispatch, please contact us. 

If you live outside mainland UK or some areas of The Highlands, Scotland you may find delivery methods and charges are different.  If in doubt, please ask (send us your postcode) and we will be happy to advise.  

• About Us
• Payment
• Shipping
• Terms
• Returns

Terms

Please pay within 3 days of purchasing your item.  

If you encounter difficulties during checkout or with your payment method please contact us as soon as possible.  Unpaid items will be reported to ebay and may become eligible for an 'unpaid strike' on your account.  

• About Us
• Payment
• Shipping
• Terms
• Returns

Returns

FREE RETURNS
 - Buy with confidence from Square Kipper.  We will happily offer an exchange or full refund on any item you do not wish to keep.  See below for further details.  



ITEM IS NO LONGER WANTED OR WAS ORDERED IN ERROR:

1)  The item may be returned for exchange or full refund (including delivery charges) providing it has not been opened.  Items should be returned within 14 days of delivery.

2)  You should contact us for information on how to return the item.

3)  Please ensure the item is returned securely wrapped and in a saleable condition.

4)  We strongly recommend customers obtain proof of postage for goods being returned via Royal Mail.  

We cannot offer refunds or exchanges on items which do not arrive or arrive damaged.  

5)   Heavy or bulky items will be collected by courier.  Please ensure the item is securely wrapped and addressed for safe return.  The courier will issue you with a collection receipt.

6)  Upon safe receipt of the goods and after the goods have been inspected,  if appropriate we will issue an exchange, or refund the customer's Paypal account and a confirmation email will be issued.  



ITEM IS DAMAGED, NOT AS DESCRIBED OR FAULTY

1)  The item may be returned for exchange or full refund (including all delivery charges).    

2)  You should contact us for information on how to return the item.

3)  Please ensure the item is returned securely wrapped and wherever possible in its original packaging.  Items which have been assembled will need to be dismantled.

4)  We strongly recommend customers obtain proof of postage for goods being returned via Royal Mail.  

We cannot offer refunds or exchanges on items which do not arrive safely.  

5)  Heavy or bulky items will be collected by courier.  Please ensure the item is securely wrapped and addressed for safe return.  The courier will issue you with a collection receipt.

6) Upon safe receipt of the goods and after the goods have been inspected,  if appropriate we will issue an exchange, or refund the customer's Paypal account and a confirmation email will be issued.