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Help and Contact Us Please view our listing carefully to see if your question is answered. If you have further inquiries, email us via eBay's "Ask the seller a question" link with your eBay auction number and email address associated with this winning bid Question: Do you offer a postage discount for combined items? Answer: We currently offer a small discount for multiple purchases of filters, please see each listing for specific pricing information. Question: Do you offer "next day" delivery or can I collect my purchase from you? Answer: Currently there is no "next day" service and strictly no collections – deliveries only. Question: What happens if my purchase fails to arrive? Answer: Every chance must be given for the postal services to deliver the item – busy periods such as Christmas especially. Products are dispatched within 24 hours and delivered to all Worldwide via International Airmail, this takes on average of five to fifteen working days to arrive and we are reliant on your local postal service once the goods have been dispatched, please be aware of this when ordering for special occasions such Christmas & birthdays. Question: My item is damaged on arrival – what do I do? Answer: Please contact us the day it arrives to report a damaged delivery. Every care is taken in packaging your item securely in quality, hardwearing postage bags or parcels. Question: Do you offer worldwide shipping if so what is delivery cost per item? Answer: We offer Worldwide shipping on this item, all products are shipped within 24 hours of full payment. Please allow between five to fifteen working days for delivery as we are dependent on your local postal service. Buyer Feedback Our feedback is automated and will be submitted upon receiving the buyers positive comments. In very rare cases of the buyer being unhappy with their purchase please give us the opportunity to resolve any issues before leaving negative feedback. Where buyers fail to pay for their item, we will initiate eBay's Non Paying Bidder process which may lead to the buyers suspension from eBay and leave negative feedback. |