Customer Service
If you have any questions or concerns about the product or this auction, please contact our customer service department via send us message on eBay my messages or contact us during office hours on

TEL: 0871 2450333

Warranty
All items carry a 14 day in-house warranty. Please refer to the product description and product manufacturer for additional warranty information.

Technical Assistance
We do not provide technical support. Please contact the product manufacturer for technical assistance (if available).

Return Policy
If you believe that the product you received is defective you must first obtain a Return Authorization (“RA”) number before returning the product/s. To obtain an RA please email us Products shipped back to us without a Return Merchandise Authorization ('RA') number will be rejected and returned back at Customer's expense. Please read this return policy:

• Customers must inspect all goods upon receipt and notify us within 7 calendar days if any products are missing or damaged.
• All return requests must happen within 14 days from the date of receiving the product/s.
• CPU and memory must be returned within 7 days from the date of receipt.
• We do not offer refunds on software that has been open or used from the original box, bag or any sealed cover (Unlike physical goods, electronically distributed software and software licenses can be easily duplicated.)
• Due to manufacturer policy, all software, Retail Boxed Processors, Notebooks, and Blank Media products are not returnable.
• A 15% restocking fee may apply to all returns for refund, and non-defective items shipped back to us.
• If your return is tested and found to be in working order the items will be re-stocked. We will then notify you that your RA has been changed to an in-house credit.
• All direct replacements are limited to product availability. If an exact replacement for a returned item is not available, a credit will be issued.
• Shipping charges are non refundable. If a return should take place on a FREE SHIPPING item(s), the actual original shipping/handling costs, a minimum of £3 are non refundable.
• Customer agrees to bear all shipping charges and all risk of loss for the return product during shipment. we are NOT responsible for any packages lost or products damaged during transit by the shipping company. Damaged items are not eligible for warranty or money back guarantee.
• Use only reputable carriers capable of providing proof of delivery (where applicable) and insurance for the entire value of the shipment.
• All returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing we will reject the entire return or may choose to impose additional charges against the customer for replacement of the missing component.
• All static sensitive electronic parts should be wrapped in anti-static plastic bags and shock-resistant bubble-wrap. Some cushioning material should be present between the item and the walls of the box.
• Products must be returned within 14 days from the issuing date of the RA number. All RA items returned to our warehouse after 14 days from the issuing date of the RA will be refused and shipped back at customer's expense