Payment Methods

Our preferred method of payment is via Paypal using a credit or debit card.  This method is extremely safe and secure.  Personal cheques are also accepted but please note that the goods will not be dispatched until the cheque has cleared into our bank account. 

Returns

We offer a full refund on all products returned to us within 14 days of receipt. This is in addition to your Statutory Rights. 

All requests for a refund must be notified to us either by email (preferred method) or telephone. 

If the product has not yet been posted at the time we confirm receipt of your cancellation request then you will be refunded in full (including postage).

If however, the product has already been posted then the cost of the item will be refunded but the cost of postage & packing will not be refunded. The postage costs of returning the items to us will be borne by the buyer. 

Products must be in their original undamaged packaging and in perfect re-sellable condition. We are unable to accept returns if they are not in this condition and they will be sent back to you and the cost of delivery charged to you. 

We strongly recommend that you return items to us by Recorded Delivery, as we cannot offer any refund until the product is received by us. We do not accept responsibility for items lost or damaged in the post.

Faulty Items

You can return goods at any time if they are found to be defective and in these circumstances we will refund the cost of postage and packing in addition to refunding the cost of the item itself.  We will also refund the cost of returning the item to us using the same method by which it was sent out by us.  Proof of posting charges will be required