Purchase
We aim to make our descriptions as complete as possible but if you’ve any questions before purchasing, please get in touch with us.
- For more than one purchase we automatically discount shipping fees by 20%.
- Complete checkout within 7 days of your first purchase so your items are automatically combined
Payment
- PayPal - What is PayPal?
- Visa
- MasterCard
- Wire transfer - takes up to 7 days to clear
- Cheques - UK bank accounts only
Shipping
Worldwide
Insurance
If you choose the standard or registered air mail options, we offer optional insurance which covers you in the unlikely event that your parcel is lost or damaged by the postal services.
FedEx parcels are automatically insured but we ask that, in line with standard courier practice, you check the contents of the parcel before signing for your goods. If you do not we cannot be held liable for any damage that may have occurred in transit.
Customs, Duties and Taxes
- In our experience parcels rarely get stopped although we cannot control customs! In the unlikely event of a charge this is however your responsibility.
Feedbacks
We aim to achieve positive feedback and a 5 star rating in all areas. Please let us know before you leave feedback if you have any problems so we can rectify them to ensure that YOU are 100% happy and that WE accomplish an excellent score.
The DSR (Detailed Seller Rating) is a system based on stars for you to rate your shopping experience in the following areas:
- Communication
- Item as described
- Dispatch time
- Shipping and handling fees
Please leave your rating on the Leave Feedback page at the same time that you leave normal feedback.
Returns
We offer a straightforward refund or replacement policy in the event there is any problem whatsoever with your product.
If you’ve had a change of mind we are happy to refund the product cost providing the item is returned unopened.
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