3x RCA phono cable to 3x RCA phono plugs 15M Gold 24k

RETURNS

 

We know that you will be pleased with your purchases from Eirsec. However, there may be occasions when you will need to return items to us.

Items Damaged in Transit


If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our trade customers). If the items are visibly damaged on receipt, it is best to sign the couriers delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back Eirsec, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. 

Items Faulty on Arrival


If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our Trade customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage. 

Items Faulty in Warranty Period


If any of your purchases develop a fault, and it's more than 28 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair.


If you change your mind


If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at Eirsec, we will issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to Trade customers.(The Distance Selling Regulations do not apply to our Trade customers)

Need to return an item?


You can request a return using our contacts page..
http://www.eirsec.ie/contact_us.php