Frequently Asked Questions
When can I expect my order to arrive?
It is our aim here at Gs Nutrition Ltd to provide our customers with a speedy and cost effective delivery service.
We are proud to be able to offer Same Day Despatch on all our stock lines before 2pm.
We use Royal Mail Despatch Express.
My item has not arrived what do i do.
Please inform us after 7 days and we will endevour to recover for you,
Please wait 14 days to raise a dispute as this is how long Royal Mail ask us to wait.
How do I order multiple items?
If multiple items are available you may add them at the checkout.
I received a faulty/ Damagd product, how will you handle this ?
Please notify us and we will replace/refund.
Can I please call you on the phone?
You can call us on 01698 211564 at the following times:
Monday to Thursday 10am - 5pm
Friday 9am - 4pm
How do I cancel my order after I won?
We are not able to cancel auction orders as eBay considers all bids as binding and has already charged us the Final Value Fee.
If you are unable to pay, we will be required to file an Unpaid Item Dispute with eBay,
as this is the only means for us to recover the fee.
Could you please cancel my bid before I win?
We are not able to cancel auction bids or orders as eBay considers bids binding & has already charged us Final Value Fee for complete auctions.
Please refer to eBay's rules at http://pages.ebay.com/help/buy/questions/retract-bid.html
Can I go to PayPal's site and send direct payment to you?
We can accept payment via PayPal .
Is it okay if I wait for a few days to make the payment?
We require the payment within 7 days. After that period the checkout will close and a non payment dispute will be raised.
Can I pick up my order?
We do not accept customer pick ups at this time.
I'm interested in this item but do not use PayPal - can I use a credit card , money order or check if I win?
We do not at this time accept Credit Card payments over the phone.
You can send us Postal Orders, Cheque at your own risk.
I'm looking for a specific product. Do you carry it?
All our ebay items are listed on our eBay shop http://stores.ebay.co.uk/gsnutritionltd