Delivery Schedule
Your order will normally be dispatched the same day if we receive it before 3pm UK time Monday to Friday with the exception of English public holidays. Rarely , if we are awaiting stock due to customs clearance etc your goods may be delayed for longer than this period. This only happens in exceptionally busy times and is not the normal procedure , but please allow up to 5 working days for delivery. We will try to dispatch orders received after 2pm on the same day, but if that is not possible, they will be dispatched the next working day.
All goods that require a signature for proof of postage will need to be signed for on delivery, and it is the responsibility of the recipient to ensure that the goods are signed for , or collected from a local sorting office or post office (in the case that you were unavailable to sign at the time of delivery ). Your local sorting office or post office will only keep these goods for a certain amount of time before returning them to us. If the goods are returned , and are still required , then a delivery charge equal to the original will be required before we will attempt to re-deliver the item/s. If the goods are not required , then a 15% handling fee will be charged , and your money will be refunded
Customers in the Highlands of Scotland may find that their deliveries take one extra working day to arrive. Note that cross-border shipments are subject to opening and inspection by customs authorities.
Cancelling or Returning an Order
Under the EC Distance Selling Directive, you have the right to cancel the contract for your purchase within 7 working days of delivery. Because of the nature of the goods , we can only accept the goods being returned , if they are unopened , and have the plastic cellophane intact and are in a re-sellable condition. We will also accept unwanted goods being returned in this condition ( subject to an accepted RMA) up to 28 days after your purchase. All goods after this period remain the property of the purchaser and will not be subject to any refund. All returned goods will be subject to a 15% restocking fee
5.You will then recieve further instructions from us on how to return your goods, along with an RMA Number
A RMA number must be requested from ourselves prior to returning any goods.
Once you have a RMA number you can post your goods to:
Bags Of Freshness
PO Box 3809
Sheffield
S20 9AE
RMA number
We also require you to use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error. You should be aware that once we begin the delivery process, you will not be able to cancel any contract you have with us for services carried out by us (for example, postage and packing). When we receive the goods with the notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item.
Lost Goods
If your goods have not arrived within 7 days of the delivery confirmation email (for International orders , please allow up to 28 days), please email or telephone to let us know. We will require a confirmation email from yourselves regarding the lost items before we can enter into the refund or replacement procedure. Royal Mail stipulate that goods are only deemed lost if they are missing for more than 15 days , but we do not expect our customers to have to wait this long before we ship replacement items (unfortunately International customers will have to wait the full 28 days) After receiving your confirmation email , we will refund or resend the missing item/s. This package will have 'replacement' written on the package so you are aware that this is not the original lost item that has arrived late. If any other missing package arrives from Oxyshop before or after the replacement item has been confirmed as being sent, please DO NOT SIGN FOR THE PACKAGE. This item will then be redirected back to ourselves without you or ourselves incurring any further postage costs. Please be aware that if you do sign for the goods , you will be responsible for either purchasing the goods , or return postage. | 
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