Returns are accepted under the UK's distance. The item have to be returned in EXACTLY the same condition as when it was sent, the fully amount paid for the items invoice (but not posting) will be refunded. If we agree that an item is to be returned due to misdescription or other error we will usually refund ALL payments including return posting.
IF ITEM IS LOST WE WILL REPLACE A SAME ITEM IF THE VALUE OF THE CONTENT IS UNDER £30 - IF IT IS OVER IT DEPEND WEATHER YOU HAVE PAID INSURANCE. IF WE HAVEN'T GOT IT FULLY REFUND OF INVOICE VALUE WILL BE PAID. IF THE ITEM IS DAMAGED THE INVOICE VALUE WILL BE GIVEN ONCE WE HAVE MADE A SUCCESSFUL CLAIM. THIS WILL REQUIRE THE BUYER TO SEND THE DAMAGE PACKAGE BACK IN THE SAME PACKING AS IT WAS SENT,AND ASKING US TO PROCEED WITH A CLAIM. THIS MUST BE RECEIVED WITHIN 14 DAYS OF RECEIVING YOUR ITEM. |