Returns via courier collection.
Customers must notify Safetots by email info@safetots.co.uk of the date, the eBay user name and surname used when placing the order. The customer is obliged to confirm an address and a full working day (9 - 5.30) where there will be somebody available to pass the item to the courier. A fee of £15.00 is passed on to the customer for courier collection and return, which is deducted from the cost of the product when the refund is issued. *Please note if the couriers attempt pick up and no-one is available to pass the return to the driver, a £15.00 fee is issued for each failed attempt at pick up.
When Safetots have received your email you will be emailed in return with confirmation of your return request. Customers must give a minimum of 24 hours prior to pick up if they would like to cancel the return.
Customers can return any items to Safetots through their own methods within the 14 timeframe. Safetots can not accept responsibility for any returns that have been damaged or lost in transit, so a form of recorded delivery is advised. |