Archetto Value Violin Rosin

U.K. Customers

Our preferred payment method is paypal. But if you prefer please feel free to pay by cheque, made payable to Karacha.com. If you would like to pay by credit or debit card please call: 0845 200 83 43

International Customers

Our preferred payment method from international customers is paypal. If you need to pay by other means you must contact us before purchase. International money orders and cheques may not be accepted and will usually incur further charges.

Postage and Packaging

Postage and Packaging on eBay sales varies please see "Postage Costs" at top of page. Please note postage costs before bidding. Buying more than one item? You will save 50p postage per additional item. Prefer totally free postage? If you shop at karacha.com you pay the eBay price but receive free postage and packaging (with U.K. orders over �15.00 and international orders over �30.00).

All items are packaged thoroughly, usually this means bubble mailers, if your item(s) arrives damaged please contact us immediately.

U.K. customers should usually expect their item within 1-5 days of auction end. International customers should usually expect their item within 7-14 days of auction end (depending on location). Our feedback is testament to the speed of our service.

Any Problems?

If you have any problems after purchase please contact us and we�ll get it sorted for you asap. Check out our feedback, you�re buying from an extremely reputable dealer.

A few common problems and solutions:

I bought this item by accident, do I have to pay?

Once you click the buy button on eBay you�ve agreed to a contract of sale and we have been charged fees by eBay. You can cancel the sale by paying a 10% charge to cover our fees.

I bought saxophone instead of clarinet reeds but haven't paid yet, can I change them?

Of course, simply email us before sending payment and we�ll tell you what to do.

When I received my item I realised I had bought the wrong one, what do I do?

No problem, simply email us first then send it back in a totally unused unopened condition, include a cheque for the difference in price and postage. You have 7 days from the date of purchase to do this. This is part of our standard returns policy, certain items are excluded.

I bought an item and received it but simply don�t want it now, can I have a refund?

No problem, simply email us first then send it back in a totally unused unopened condition, include a cheque for the difference in price and postage. You have 7 days from the date of purchase to do this. This is part of our standard returns policy, certain items are excluded.

Feedback

Due to our high volume of sales on and off eBay we have an automated feedback system. If your happy with everything please leave us a positive feedback, you will then automatically receive a positive feedback form us. Thinking of leaving a negative feedback? Please contact us and we will resolve the situation, our exemplary feedback record shows just how much we put into customer care.