Why Buy From Us?

• We sell only quality products that have a full manufacturers warranty and meet all UK standards.
• Extra care is taken when packaging your item to ensure you receive it safely.
• We are able to offer you lower than RRP prices, giving you excellent value for money.
• No hidden costs - VAT included, and we do not charge for paying via PayPal.
• Collection available on selected products to help you save on postage costs. Please enquire today should you wish to use this service.
• We aim to make all of our customers completely satisfied with both the product and buying experience providing friendly and efficient service.

Delivery

Most orders are delivered within 1-3 days from the order date but please see individual listings for delivery lead times.

We have produced a table below for an indication as lead times can vary from product to product and due to stock levels changing from day to day we would urge you to contact us if you require an item urgently.

*Deliveries to Scotland, Highlands, Islands and Northern Ireland may take up to 7-10 working days.

All our parcels require a signature on delivery. A calling card will be left if no one is home to accept delivery with a number to call to arrange re-delivery. Please reply promptly to these cards to avoid the parcel being returned to us and incurring a second postage charge.

Please note: We take every care to ensure you receive your order in perfect condition but in the event that you receive an item with damaged packaging we would urge you to sign for the item as damaged.

We appreciate delivery drivers will not wait for you to check an item but without it being signed for as damaged we are unable to make an insurance claim against them damaging the item in transit.

Delivery Surcharges

• Please enquire for postage rates to Scotland, Scottish Islands, Highlands, Islands and Northern Ireland. Rates have been calculated so once purchased rates will be shown at point of checkout.

International Delivery

• We are pleased to offer delivery internationally on selected products and have the rates set up automatically at checkout depending on your location in the world. Please email us for rates to your country.

Terms and Conditions

• All goods purchased must be paid in full within 7 days.
• For your convenience we offer the following payment methods:- Paypal, Postal Order, Cheque and direct payment into our Natwest Bank Account.
• Please note that if payment is via cheque it will take up to 7-14 days before your order is despatched.
• Payment made on Paypal by E-Cheque will take up to 21 days for your order to be despatched due to it taking up to 10 days for funds to clear.
• All items not paid for within 7 days are reported to Ebay and will receive an unpaid strike.
• All listings include VAT and there is no additional fee to pay via Paypal.
• All items sold include a full manufacturer’s warranty.

Returns Policy

No Quibble Returns Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resalable condition. Returns should be made within a reasonable time (usually 28 days) and in original, undamaged packaging.

If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.

Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.

Damaged or Faulty Goods

Standard Products

In the event that you receive a damaged or faulty item we would ask that you return it to us within 14 days and will issue you a replacement or full refund including postage. Return postage costs will be the responsibility of the customer.

Furniture Products

In the event that you receive a piece of furniture that is damaged we would ask that you send us details of the part numbers that our damaged and often we can send out replacements parts immediately. Please email: sales@getmegoods.co.uk quoting your order number and will resolve this quickly and efficiently for you.

Contact Us

If you would like to ask a question or make a comment on your experience of using Get Me Goods, please contact us through one of the methods below.

• By email
  Please email getmegoods@btconnect.com. We aim to respond to your email within 24 hours of receipt.
• By telephone
  Call our Customer Service team on 0117 971 5200, any time between 9am and 4pm, Monday to Friday.
• By fax
  Fax us on 0117 971 9965.
• By post
  Write to: Customer Services, Get Me Goods Ltd, Unit 12-14 Flowers Hill Trading Estate, Brislington, Bristol, BS4 5JJ