2 Din Car DVD/GPS Player SKODA OCTAVIA I (BT/iPod)

About Us

We have over 18 months worth of experience in In-Car entertainment. This sector is one of the fastest expanding industries with units being manufactured to suit all major brands of cars. This sector is constantly being upgraded with firmware, iPod and DVB-T all being technical inclusions over the past year. Due to this, we prefer to order the units in from the manufacturers when we receive the orders from customers, this way, you are sure to receive the most up to date units on the market, unlike some sellers who have had stock in their inventory for over 3 months which may result in you getting a older version with older firmware. We deal direct with the manufacturers who we have good relations with who send us our goods at the end of every week. Delivery normally takes 7-10 days within the UK and 10-14 days for overseas but on some very rare occasions, it may take up to 28 days (may we stress, this is very rare). We will though keep you informed on a week to week basis, should there be any delays.

We care a great deal on customer service as your satisfaction means the utmost to us and we will endeavour that you are treated with courteousness and respect from start to finish. You may think that once you receive the item, that will be the last we care for you but we will be here for the 1 year warranty that comes with the item. We have full UK after care service which includes an 9 hour phone line support (Mon-Friday 9am-6pm), an logistical centre for repairs and also we can assist in any European language via email (Phone support in English only).

We strive to give you the best prices and best service unlike dealing with overseas buyers. Please be aware that you may think you are getting a bargain when purchasing overseas but the downside is that some companies that sell products to buyers purchasing a one unit order, you will not get the satisfactory service afterwards should anything go wrong. We have experience in dealing with the far east and realise that some large companies only tend to give after care service to other companies that’s in their best interests, i.e.; further orders etc. We have spoken to previous customers of ours that have horror stories and being left with faulty items and being unable to return them.

Also, don’t get stung for custom/excise fees when importing, as we send out goods out from the UK, you will not be charged any fees if based within the E.U, it has been known for customers to pay up to £80 (100 euros) when importing and customs can hold onto a package without notice for random inspections which may result in the return of the parcel to sender. We pay all the duty so no need for you to worry about this.

Payment

For a quicker turnaround, we recommend you use Paypal or paying via credit card which we can accept over the phone. We accept all major debit and credit cards. We are happy to accept Cheques, Postal orders, Bankers drafts or bank transfers (International accepted to). Please email us for bank details (IBAN – SWIFT). We cannot accept cash through the post.

Delivery

Delivery is normally 7-10 days within the UK and 10-14 days for overseas. Please read the ABOUT US section above for delivery out of boundaries times.

Before Purchasing

We are a friendly company and encourage new ebayers to purchase with us. We don’t believe in being like other sellers who quote “any ebayers with zero feedback, please email us before bidding or your bids will be cancelled,” we believe this promotes negative attitude but we kindly ask you to read this before bidding.
Ebay charge us approximately £25 on a £400 item which we have to pay, we do claim it back after 14 days but on the example of 10 non payers, our company has to pay upfront £250 to ebay which is a large sum, as you can appreciate also, purchasing, lets say the last unit may result in someone else not being able to purchase and going elsewhere, this in effect means we lose out on the sale so for these reasons, can you please only purchase if you are 100% sure you want the item. Don’t worry if you think you will miss out on the item and want to purchase it and pay 2 weeks later. We have a constant supply of these goods and can fulfil any buyers requirements.
We appreciate it if you could send payment to us within 3 days of purchasing. We will however give you some grace time of up to 7 days if you email us and let us know of your intentions. Sadly, failure to pay or respond to any of our emails will result in us filing for our fees back through ebay after 8 days. This will result in us opening a Non-Paying dispute which will end up with a non paying strike against your ebay username. 3 NPB alerts concluded will result in ebay suspending you.

Feedback

We give positive feedback to all buyers and we would appreciate it if you could leave us positive feedback and 5* all round. Should you feel the need to lower the star ratings or leave anything other than positive, please email us beforehand and let us know where we have gone wrong. We strive to improve on our services where needed and appreciate your feedback beforehand. We would appreciate though, should any problems occur to contact us immediately before leaving feedback and letting us rectify any issues.

Contact

Please free to call us on 0151 727 5588 for phone support during the hours and days of Monday-Friday 9am – 6pm. We speak only English but we can translate text via email. Please feel free to email us via ebays contact link. We advise not to contact us via our paypal email address which you will receive from a payment receipt as we do not check our yahoo address as often as ebay.