Format of the Contract

These terms of sale apply to all goods supplied by Funky Giraffe.

No contract exists between Funky Giraffe and the customer until the sale of any goods and Funky Giraffe have accepted the order and payment has been received in full. Once this has been done there is then a binding legal contact between Funky Giraffe and the customer.

The contract is subject to your right of cancellation (see below).

Funky Giraffe may change these terms of sale without notice to you in relation to future sales.

Description & Price of Goods

The description and price of the goods you order will be shown on the Funky Giraffe website at the time that you place your order.

All goods are subject to availability and Funky Giraffe will inform the customer as soon as possible and will refund or re-credit the customer should the order not be available in stock.

Every effort is made to ensure that prices shown on the Funky Giraffe website are accurate at the time you place your order. If an error is found, then Funky Giraffe will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If Funky Giraffe does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel, then Funky Giraffe will refund or re-credit you for any sum that has been paid by you via the same method that the payment was made..

In addition to the price, you may be required to pay a delivery charge for the goods.

Payment

All payments must be made by the recipient of the goods. Should the recipient and payee details not match then such payments may be refunded. For traders, a trade pricelist can be provided, generally where orders are of 20 pieces and upwards. For a trade pricelist please email sales@funkygiraffe.co.uk

Funky Giraffe reserve the right to refund any payment.

Postage / Shipping / Delivery

Funky Giraffe can ship items to any country, worldwide. All UK items are shipped using Royal Mail first class recorded or special next day delivery, depending on the order value. All items purchased from Funky Giraffe will require a signature on receipt. For international purchases, items will be sent by Royal Mail international signed for / airsure or Federal Express depending on the order value.

Should a package not be collected by the recipient and is returned to us, the buyer is expected repay the postage cost for the redelivery of the item. Failure to pay the redelivery cost will result in a partial refund as stated in the returns section of this document.

Orders placed before 1pm are unlikely to be processed that day. Funky Giraffe aim to process orders within the same or following working day.

Returns & Right of Cancellation

Any items purchased in error or received as faulty can be returned within 7 working days of receipt of an RMA form for a full refund minus postage with the condition that items are in the condition that they were received. Requests for an RMA form must be made to returns@funkygiraffe.co.uk in writing giving your order number and full name within 7 working days of receipt. If you exercise your right of cancellation after the goods have been received then these goods must be returned to Funky Giraffe at your own cost.

All returns require the completion of an RMA form which will be emailed back to the recipient’s email account. This RMA form must be requested within 7 working days of receipt of the received order and must be signed and completed in full and returned back to the address on that RMA form with the faulty or incompatible product. RMA forms must be requested by email to returns@funkygiraffe.co.uk where you will receipt a unique RMA number that must be added to the returns form..

The customer must take reasonable care to ensure that the goods are not damaged in the meantime or in transit. Funky Giraffe strongly suggest that items are returned with a recorded delivery courier as Funky Giraffe will not be liable for any items that are lost or damaged in transit. Funky Giraffe also strongly suggest that items should be fully insured on return. Any items that are lost or damaged in transit must be reclaimed by the customer from their shipping courier.

The customer must also follow the terms and conditions as given on the returns form and must ensure that the form is signed and dated. Funky Giraffe aim to process received returns with an accompanying returns form within 5 working days.

Faulty Items

Any items that are found to be DOA must be notified as this within 7 days of receipt by emailing returns@funkygiraffe.co.uk. Should we not receive a notification within this time period then such items are deemed to be accepted by the customer. On return of DOA items, these will be fully tested to determine if the item is faulty or incompatible with your system.

Warranty

All goods supplied by Funky Giraffe are warranted free from defects for 12 months from the date of supply (unless otherwise stated). This warranty doesn’t affect your statutory rights as a consumer.

If any goods supplied to you are damaged on delivery, you should notify Funky Giraffe by email to returns@funkygiraffe.co.uk, giving your order number and full name.

Data Protection

Funky Giraffe take all reasonable precautions to keep the details of your order and payment secure, by unless Funky Giraffe are negligent in this, Funky Giraffe will not be liable for unauthorised access to information supplied by you.

Applicable Law

These terms of sale and the supply o the goods will be subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.

Images

Product images are for illustrative purposes only.