Payments
We accept: Money Order, Pay Pal (preferred), all major credit cards and Personal Check.
Winning bidder will receive an email from us with all of the auction information, including payment address, Pay Pal address and other pertinent information. Pay Pal information: If paying via Pay Pal, we only ship to confirmed addresses.
International bidders: We accept Pay Pal or international money orders.
Please note: Payment must be received within 10 days of the auction's closing date. If you cannot meet these requirements, please email us immediately. |
Shipping
We ship Tuesday's and Thursday's. Smaller items may be shipped throughout the week, however, we are committed to shipping on Tuesday's and Thursday's.
Shipping methods: Our preferred method of shipping is UPS, almost all of our items will be shipped via this carrier. We also use USPS Priority Mail (for smaller items) and Fed Ex if needed. Auctions will either have a flat cost for shipping, or an eBay shipping calculator attached (at the bottom right of the auction listing).
Insurance: We will insure your item for an additional cost. All UPS orders under $100 are shipped fully insured! If winning bidder chooses to have the item shipped insured via USPS, additional insurance charges may apply.
Tracking numbers will be provided to the winning bidder once the item ships (where applicable).
We COMBINE SHIPPING! Please email us to request a combined quote on shipping. |
International Bidders
We ship internationally! Most orders are shipped via USPS Airmail or Surface Mail Post, fully insured. Please visit eBay's international calculator and change the country to your specific country to determine your shipping costs. We strive to ship your international order quickly and efficiently, and will provide tracking numbers where available. We accept Pay Pal or international money orders for payment for an international order. The only international shipments that are trackable are those sent via Global Express Mail (you do have the option of having your package sent via this method). All other packages sent via the US Mail system are NOT trackable. If your non-trackable package is lost for 30 days, we can put a trace on it. The post office advises us that your international package will take upward of 60 days or more to trace. Once it is in their hands, we can only facilitate the tracing of this item, and will not offer any type of refund until we receive a refund via the US Postal Service.
Refunds and Returns
We will offer a refund and provide a return call tag for a return for items that do not meet the item description. Please email us to request a refund BEFORE any feedback is left. If feedback is left for us before a request for a refund is made, you have forfeited your chance to receive a refund.
We will not refund your original shipping cost under any circumstances. Refunds will be made within 5 days of receiving the item back in our store. Refunds will be given in the same type of payment for which the item was paid.
UPS damaged package - If your package was sent via UPS, and arrives damaged, please contact us immediately. We are the point person for the UPS claim that will need to be filed. We will need your home phone number to begin the claim. |
FeedBack
We leave feedback for EVERY auction we conduct on eBay. We only leave positive feedback once positive feedback is received. Feedback will be left within 24-48 hours of receiving your feedback. Negative feedback is used for those bidders who do not pay for items within the allotted time frame.
Local Pick Up
Winning bidder may pick up item from our office in Atlantic Highlands, NJ 07716. An appointment is needed for item to be picked up. Please note: Some items may not be located at our office, they may be at our customer's home. Refer to the auction's description to see where this item is actually located.
Office Hours
We are located in an office in Atlantic Highlands. We are closed on Saturday and Sundays. Emails sent after 6pm on Friday may take some time to receive a response. We return all phone calls received on Saturday and Sunday the following Monday. Monday through Friday - 10am to 5pm Saturday/Sunday - closed, though available for pick up on either day. Although we list our office hours as 10-5, there may be some instances where no one is in the office, and we are out at appointments. For this reason, any local pick up is by appointment only.
Ending Auctions Early
Please do not ask us what it will take to end this auction early. We let ALL auctions go to the end, and only end auctions early if there is a mistake in the auction description. If there is no buy it now attached to the auction, we do not have a buy it now price. All requests and emails inquiring about ending this auction early will not be addressed and will be deleted.
About Our Auctions
Packrat Auctions is not the owner or seller of these goods, but merely a party acting on behalf of the seller to facilitate the sale of these items here on eBay.
NJ Residents
NJ Residents are subject to 7% sales tax.
We are full time registered Trading Assistants with eBay,
and a Platinum Power Seller!
Bid with Packrat Auctions and be certain that you are receiving a quality product, with exceptional customer service. Our Powerseller status, along with our eBay feedback, tell you we are serious about what we do, and strive to offer a terrific experience here on eBay!
We are full time sellers on eBay and are able to immediately address your questions or concerns about our auctions and items won.
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