Returns Policy - Cancellation of Order

All goods purchased from chichairextensions may be returned for refund, exchange or replacement within 7 working days from receipt of delivery. Before sending the parcel back to us, please contact us. You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used.

May we please ask you to additionally note:

1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for exchange or refund if such items have been opened from a sealed package. All items will be inspected on their return to us. We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.

2. That you or your courier is responsible for any returned goods until they reach us. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service.

3. We regret that shipping, packing and insurance cannot be refunded.

4. We try to make refunds within one week of receipt back to us though promise to make all refunds within 10 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

5. We are sorry but due to false promises in the past, we are unable to replace or exchange an item until the original is returned to thehairUwear. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date. chichairextensions makes every effort to maintain clear descriptions and endeavour to use such "up to date" images that are representative and truly reflect the item to be purchased. However, chichairextensions cannot be held responsible for [a] any perception you may have in product representation and [b] the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice.

It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC's using different browsers and having different colour and screen resolution settings. General Prior to shipping, we reserve the right to decline, reject or cancel any order or part order without notice and refund any payment in full. Should a product be unavailable or out of stock, we may after prior consultation ask if a replacement product with the same or higher value be acceptable. You may agree or reject this offer. If we are unable to contact you and a required date is within 3 days, so we do not let you down, we may make a decision to ship the replacement item to you with a written rationale. Should this not be acceptable upon receipt, you may return the item(s) for full refund including all postage.

All goods remain the property of chichairextensions until paid for in full.