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Format of the Contract
These terms of sale apply to all goods supplied by Funky Giraffe.
No contract exists between Funky Giraffe and the customer until the sale of any
goods and Funky Giraffe have accepted the order and payment has been received in
full. Once this has been done there is then a binding legal contact between
Funky Giraffe and the customer.
The contract is subject to your right of cancellation (see below).
Funky Giraffe may change these terms of sale without notice to you in relation
to future sales.
Description & Price of Goods
The description and price of the goods you order will be shown on the Funky
Giraffe website at the time that you place your order.
All goods are subject to availability and Funky Giraffe will inform the customer
as soon as possible and will refund or re-credit the customer should the order
not be available in stock.
Every effort is made to ensure that prices shown on the Funky Giraffe website
are accurate at the time you place your order. If an error is found, then Funky
Giraffe will inform you as soon as possible and offer you the option of
reconfirming your order at the correct price, or cancelling your order. If Funky
Giraffe does not receive an order confirmation within 14 days of informing you
of the error, the order will be cancelled automatically. If you cancel, then
Funky Giraffe will refund or re-credit you for any sum that has been paid by you
via the same method that the payment was made..
In addition to the price, you may be required to pay a delivery charge for the
goods.
Payment
All payments must be made by the recipient of the goods. Should the recipient
and payee details not match then such payments may be refunded. For traders, a
trade pricelist can be provided, generally where orders are of 20 pieces and
upwards. For a trade pricelist please email sales@funkygiraffe.co.uk
Funky Giraffe reserve the right to refund any payment.
Postage / Shipping / Delivery
Funky Giraffe can ship items to any country, worldwide. All
UK items are shipped using Royal Mail first class recorded or special
next day delivery, depending on the order value. All items purchased from Funky
Giraffe will require a signature on receipt. For international purchases, items
will be sent by Royal Mail international signed for / airsure or Federal Express
depending on the order value.
Should a package not be collected by the recipient and is returned to us, the
buyer is expected repay the postage cost for the redelivery of the item. Failure
to pay the redelivery cost will result in a partial refund as stated in the
returns section of this document.
Orders placed before 1pm are unlikely to be processed that day. Funky Giraffe
aim to process orders within the same or following working day.
Returns & Right of Cancellation
Any items purchased in error or received as faulty can be returned within 7
working days of receipt of an RMA form for a full refund minus postage with the
condition that items are in the condition that they were received. Requests for
an RMA form must be made to returns@funkygiraffe.co.uk in writing giving your
order number and full name within 7 working days of receipt. If you exercise
your right of cancellation after the goods have been received then these goods
must be returned to Funky Giraffe at your own cost.
All returns require the completion of an RMA form which will be emailed back to
the recipient’s email account. This RMA form must be requested within 7 working
days of receipt of the received order and must be signed and completed in full
and returned back to the address on that RMA form with the faulty or
incompatible product. RMA forms must be requested by email to
returns@funkygiraffe.co.uk where you will receipt a unique RMA number that must
be added to the returns form..
The customer must take reasonable care to ensure that the goods are not damaged
in the meantime or in transit. Funky Giraffe strongly suggest that items are
returned with a recorded delivery courier as Funky Giraffe will not be liable
for any items that are lost or damaged in transit. Funky Giraffe also strongly
suggest that items should be fully insured on return. Any items that are lost or
damaged in transit must be reclaimed by the customer from their shipping
courier.
The customer must also follow the terms and conditions as given on the returns
form and must ensure that the form is signed and dated. Funky Giraffe aim to
process received returns with an accompanying returns form within 5 working
days.
Faulty Items
Any items that are found to be DOA must be notified as this within 7 days of
receipt by emailing returns@funkygiraffe.co.uk. Should we not receive a
notification within this time period then such items are deemed to be accepted
by the customer. On return of DOA items, these will be fully tested to determine
if the item is faulty or incompatible with your system.
Warranty
All goods supplied by Funky Giraffe are warranted free from defects for 12
months from the date of supply (unless otherwise stated). This warranty doesn’t
affect your statutory rights as a consumer.
If any goods supplied to you are damaged on delivery, you should notify Funky
Giraffe by email to returns@funkygiraffe.co.uk, giving your order number and
full name.
Data Protection
Funky Giraffe take all reasonable precautions to keep the details of your order
and payment secure, by unless Funky Giraffe are negligent in this, Funky Giraffe
will not be liable for unauthorised access to information supplied by you.
Applicable Law
These terms of sale and the supply o the goods will be subject to English law
and the English courts will have jurisdiction in respect of any dispute arising
from the contract.
Images
Product images are for illustrative purposes only.
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