12 Pairs Sets High Quality Hickory Wood Drum Sticks 5A

Postage and Packaging:

All Items are triple checked before dispatch and are carefully hand packed by our dedicated in house logistics department. Your product is shipped directly to you as soon as we have received your cleared payment.

Please enter a contact telephone number when checking out. We assure you that this will only be used by the courier or the postal services or by a member of our customer service team, in the unlikely event that there is a problem with your order.

Pickup facility is now available subject to a packaging and administration charge which will be 50% of the postage and packaging fee. Please call to Book pick up in advance 0844-800-8812

Failed Delivery:

Should your consignment be a failed delivery, further collection and delivery attempts will result in additional postal charges to the Buyer.

Faulty, Lost or Exchange Products:

If your product arrives defective you have up to 48 hours from date of receipt to request an exchange. The product must be returned to us in the original and un-used condition and in it's original box and packaging.

We are happy to resend any lost product usually after 14 working days but we ask that you contact your local sorting office first to check that it is not left there. 95% of missing or lost parcels are left in sorting offices.

Product exchange is our normal policy as long as you the buyer, agree to pay for the shipping costs incurred by the courier and postal services.

Custom Duties & Taxes:

You should expect to pay any amount charged by the Government in your respective country, this includes and is not limited to custom duties, taxes and any extra fees charged by courier and postal services.

Payment:

We have the following modes of payment:
- PayPal – we accept all major credit cards through paypal just follow the eBay checkout links
- Our payment email is: am@ebinary.co.uk
- UK Cheques: Payable to ‘Hillport Ltd’
- UK Postal Orders: Payable to ‘Hillport Ltd’
- Bank Transfer: Please email us for details of our account
- International Buyers: We only accept payment via Pay Pal
- We are a UK Registered Company and all our prices are inclusive of VAT (17.5%).

Refund Policy:

100% Satisfaction Guaranteed.
In all cases refunds will only be offered once liability has been determined by ourselves or by an approved third party(courier or postal provider).

New Items : If package or product has been damaged or opened no refunds or returns will be accepted. If the product has been tampered in anyway no refunds or returns will be accepted.

Royal Mail Info:

Further Information Royal Mail:

Royal Mail deliver an excellent service, 99% of our items arrive next day (please read our feedback). The majority of our items are too large for your letterbox - if you're not in when the postman calls your item will be returned to the sorting office or check with your neighbour.

NOT ALL POSTMEN LEAVE CARDS!

We are happy to resend any lost item (usually after 14 working days) but we ask that you contact your local sorting office first to check it's not been left there - 95% of our missing parcels are left in sorting offices!

Destinations and postcodes listed below are not classified as UK mainland by parcelforce.

All Items above 2Kg are delivered by Parcelforce to reduce the cost for you however, the following areas and Postcodes: - The Islands of Scotland
- Northern Ireland
- Isle of Man
- Isles of Scilly
- Channel Islands
- Jersey
- Isle of white
- IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE, BT, IM, TR21-25.

are subject to a surcharge and fuel charge of £8.00 by parcelforce.
Please add this charge to your total postage cost
Please note: all buyers are liable for local taxes and charges.

About Us:

Welcome to Hillport LTD. A UK based company growing rapidly to become one of the foremost suppliers of computer technologies and consumer electronics.

We have a myriad range of products at highly competitive prices. We offer our customers maximum satisfaction by maintaining high quality standards at nominal rates. Our business philosophy is to keep the needs of our customers prime and exceed their expectation with the excellence of our service.

At Hillport we do our best to ensure customer' satisfaction. The warranty period of a product is 12 months but it can vary depending on the goods.

We take great care in delivering your product in perfect condition, if by any chance your product is damaged, or develops a fault we will do our up most to solve your problem.

Agreement to Terms and Conditions: