12' 18th B'day - Fireworks Bunting

Sorry But we cannot Deliver Helium Cylinders outside of the UK Mainland

Returns Policy

We hope the goods you order from us will arrive in good condition and be exactly what you expected and ordered. However we understand that sometimes you will need to return goods to us either because you have changed your mind about the item, we processed your order incorrectly or the goods have a fault.

My products are faulty, what should I do?
Simply return the items to us and once we have verified the fault, we will process and refund or replace the product by return, please quote your order or item number with the return and email us to tell us of your actions. We recommend sending returns by recorded delivery or some other method which includes the ability to track a parcel or in the least a proof of posting, if you do not use one of these methods and we fail to receive the item back we will not be in a position to replace or refund.

I have changed my Mind about the Products, What can I do?
If you change your mind about your purchase simply return it in an un-opened perfect condition within 14 days and we will refund the full cost of the products (excluding and Postage and Packaging charge). We cannot offer any return path for customised balloons or helium cylinders and tanks. If you decide to cancel your order prior to despatch there will be no administration fee however if you cancel after despatch has been processed there may be a restocking fee.

You've sent me the wrong Item, What should I do?
Firstly contact us and explain what items have been sent out incorrectly. We will then identify what should have been sent and confirm this with you, we will then arrange the return of the item and arrange a replacement on receiving it, we may in some cases ask you to return the item if we do please use a recorded method and in the least obtain a proof of posting.