We aim to offer a 100% Satisfaction Guaranteed service.

Faulty or Damaged Items

In the unlikely event that your item is faulty or is damaged during transit, please contact us within 7 days (maximum) of receipt.  We will ask you to send the item back to us within another 7 days (maximum).  We will ask you to use the original packaging to prevent any further damage, and we will ask you to send it back by a trackable method (ie Royal Mail recorded delivery).  Upon receipt of the return, we will happily provide you with either a replacement or a full refund.  We will also refund, in full, the cost of posting the item back to us.

All Other Returns

You are entitled, to a 7 day cooling-off period under the Distance Selling Regulations.  This means, that if you decide you do not want an item for any reason (other than damaged or faulty goods) you must tell us, in writing, within 7 days (maximum) of receiving your item that you do not want it.  You will be asked to return the item to us within another 7 days (maximum) and in the same condition you received it in.

You will be asked to return the goods to us by a postal service which includes sufficient insurance to cover loss or damage and we will also recommend that you use a tracking method such as recorded delivery.  Please remember that items may be fragile so make sure that they are re-packed in the original packaging material (where possible) to prevent damage in transit.  Failure to adhere to this condition may result in transit damage and this will result in a partial refund.

Refunds will be made by PayPal upon receiving the returned goods.

Please note that the cost of returning the item is the responsibility of the buyer and these will NOT be refunded.

Questions

If you have any questions about this policy, please contact us.