Refunds will only be given if the item(s) in question had insurance or was delivered by a reputable Courier Service, If there is any damage, all original wrapping and packaging material must be kept for inspection, by either a representative from to Post Office or Courier company.Without any proof of damage, refunds will not be issued. If items had been sent by Royal Mail they are within the GBP 34.00. You will have to take it up with your local Post office in requesting a refund. I can obtain the Claims form and fill in all the spaces, send you the proof of Postage, but it is up to you to make the claim and deal with the Post office. |