FAQ

Q: Do I have to send my wheels to you first; I don't want my car off the road?

A: No, we send you the refurbished alloys first and allow you up to 7 days to have them changed. If we don't receive the wheels back within 14 days you will be charged the cost of a replacement set which will be refunded when we receive your old wheels. £5 per day rental will be deducted for every day overdue.

Q: I work during the week and can't wait in for delivery of my wheels.

A: No problem, just speak to the company that will be fitting your wheels. Most are happy to have wheels delivered directly to them ready for fitting.

Q: How do I send my old wheels back to you?

A: All the instructions for return and the carriage paid return labels will be inside the box with your new wheels. It is your responsibility to ensure the wheels are picked up by the courier. I.e. you have to telephone DHL and make sure they are available for the driver (failed collections will be charged).

Q: How much is the deposit to ensure I return my old wheels?

A: There is no deposit; we would rather trust our customers.

Q: What happens if I don't send my old wheels back?

A: We will charge you for a replacement set at our discretion.

Q: I want to exchange my wheels but I can't see my wheels on your eBay. How can I exchange them?

A: Make sure you look in our eBay shop as not alloy our alloys are advertised in the main listing. We may be able to source some wheels identical to yours and refurbish those ready for exchange. Please attach a photo to info@pxwheels.com or send a camera phone picture.

Q: I want these wheels but I have different wheels on my car, can I exchange?

A: No, this is STRICTLY a 'like for like' exchange. You must have exactly the same alloys to enter into the exchange.

Q: Do these wheels include centre caps?

A: If the photo shows centre caps, then yes. If not, then centre caps are not included.

Q: My wheels are genuine. Will the wheels I receive also be genuine wheels?

A: Always, we never send replica wheels out unless they have been ordered (see next question).

Q: My wheels are replicas can I exchange them for genuine wheels?

A: No, the exchange is strictly genuine for genuine and replica for replica.

Q: What happens if I send you wheels back which aren't the same as the ones you sent me?

A: We will charge you for a replacement set of wheels and it will be your responsibility to remove the returned wheels from our premises. We will dispose of them after 1 month if they are not removed.

Q: Can I buy the wheels outright?

A: No, we need to maintain our stock to be able to carry out the exchange service.

Q: I want to keep my own wheels, can you refurbish them for me?

A: Yes, the cost is the same as the exchange.

Q: My wheels are much corroded, can I still exchange them?

A: Probably, only the very worst examples can't be refurbished, usually very old wheels and some later chrome wheels.

Q: My wheels have flat spots on the inside rim caused by potholes. Can I still exchange them?

A: Yes, providing the wheel is within about 5mm deflection.

Q: How much does it cost to send my old wheels back?

A: Nothing, the price you paid covers delivery to you and collection of your old wheels.

Q: Can I have my wheels a different colour?

A: Yes, but we may require payment in full before we paint them. Click here to see different colours.

Q: My wheels are a diamond cut or polished finish, will the exchange wheels be 'as original'?

A: No, they will be powder coated and lacquered one colour as we don't diamond cut or polish alloys.

Q: Does the advertised price include VAT

A: Yes at 15%

Tel: 01253 400230